Cloud ERP Onboarding Solutions Expert

4 weeks ago

Dalian, Liaoning, China SAP Full time
About the Role

We are seeking a highly skilled Cloud ERP Onboarding Solutions Expert to join our team. As a key member of our organization, you will play a crucial role in delivering expert guidance and enablement to our SAP customers during their onboarding cycle.

Key Responsibilities
  1. Manage a portfolio of accounts, overseeing customer onboarding, implementation, and adoption needs, and assisting them to meet their objectives.
  2. Facilitate the transition from sales cycle to onboarding and project start.
  3. Plan, manage, and execute the delivery of a series of customer touchpoints to support and guide the customer during their implementation with an aim to achieve a successful on-time go-live.
  4. Validate and capture customer project plans and objectives.
  5. Introduce customers to key resources and set onboarding delivery expectations.
  6. Monitor customer project health, identify early warning signs for risk, utilize proper escalation channels to assist customers during times of need.
  7. Collaborate on the development of customer-facing collaterals/best practices in alignment with other stakeholders inside and outside the direct team.
  8. Advise on areas of transformation, project, and technology readiness.
  9. Lead enablement planning in alignment with the customer's business goals and identified needs.
  10. Schedule and deliver targeted customer best practice guidance along the customer onboarding lifecycle.
  11. Provide communication and status updates to internal and external stakeholders.
Requirements
  • Understanding of RISE with SAP & GROW with SAP.
  • Experience in multiple software implementations as a Project or Account Manager, Consultant, Presales, or Product Engineering.
  • Deep understanding of the onboarding lifecycle, from a strategic and tactical perspective.
  • Deep sense of accountability and ownership.
  • Knowledge of SAP internal processes around customer management.
  • Knowledge of SAP internal tools around customer engagement (ICP/CRM, HPI, CRT, Harmony, Totango).
  • Ability to quickly adapt to changing environments with attention to detail while maintaining the 'bigger picture.'
  • Experience working in a global environment and willingness to adjust working hours occasionally.
  • Comfortable and experienced with delivering content to customers in a 1:1 or 1-to-many environment.
  • Fluent in English; additional languages are a plus, especially Korean.
About Us

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, driven by a purpose to help every challenge get the solution it deserves. Our company culture is focused on collaboration and a shared passion to make a positive impact.

Salary

The estimated salary for this role is $120,000 per year, based on industry standards and location.

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