Digital Customer Engagement Manager for SAP Enterprise Cloud Services

1 month ago


Dalian, Liaoning, China SAP Full time
About the Role

As a Digital Customer Engagement Manager at SAP Enterprise Cloud Services, you will play a pivotal role in delivering exceptional customer experiences across the globe. With a focus on cloud-hosted infrastructure and application management services, our team is dedicated to providing world-class support to our customers.

This position requires strong technical expertise, excellent communication skills, and the ability to work seamlessly with cross-functional teams. If you are passionate about customer success and have a knack for technical problem-solving, we want to hear from you.

Key Responsibilities
  • Oversee the customer lifecycle from contract signing to renewal, ensuring seamless transitions and continued satisfaction.
  • Lead digital service kick-offs, onboarding, and transitioning customers to our private cloud solutions.
  • Collaborate with internal delivery teams to orchestrate service/project delivery according to planned scope, budget, and milestones.
  • Support critical customer situations through de-escalation and incident management processes.
What You'll Bring
  • 1-3 years of experience as an SAP technical consultant, preferably with 1-2 years in a customer-facing role.
  • Technical expertise in SAP Basis, cloud solutions (HEC & S/4HANA), and infrastructure updates for cloud customers.
  • Strong knowledge of IT Service Management, cloud architecture, and IT technical infrastructure.
  • Excellent customer focus, networking, and relationship-building skills.
What We Offer

We provide a highly collaborative, caring team environment with opportunities for growth, learning, and development. Our employees enjoy a range of benefits, including flexible working models, health and wellness initiatives, and a commitment to inclusion and diversity.



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