Digital Customer Engagement Manager for SAP Enterprise Cloud Services
1 month ago
As a Digital Customer Engagement Manager at SAP Enterprise Cloud Services, you will play a pivotal role in delivering exceptional customer experiences across the globe. With a focus on cloud-hosted infrastructure and application management services, our team is dedicated to providing world-class support to our customers.
This position requires strong technical expertise, excellent communication skills, and the ability to work seamlessly with cross-functional teams. If you are passionate about customer success and have a knack for technical problem-solving, we want to hear from you.
Key Responsibilities- Oversee the customer lifecycle from contract signing to renewal, ensuring seamless transitions and continued satisfaction.
- Lead digital service kick-offs, onboarding, and transitioning customers to our private cloud solutions.
- Collaborate with internal delivery teams to orchestrate service/project delivery according to planned scope, budget, and milestones.
- Support critical customer situations through de-escalation and incident management processes.
- 1-3 years of experience as an SAP technical consultant, preferably with 1-2 years in a customer-facing role.
- Technical expertise in SAP Basis, cloud solutions (HEC & S/4HANA), and infrastructure updates for cloud customers.
- Strong knowledge of IT Service Management, cloud architecture, and IT technical infrastructure.
- Excellent customer focus, networking, and relationship-building skills.
We provide a highly collaborative, caring team environment with opportunities for growth, learning, and development. Our employees enjoy a range of benefits, including flexible working models, health and wellness initiatives, and a commitment to inclusion and diversity.
-
Senior Enterprise Cloud Services Manager
4 weeks ago
Dalian, Liaoning, China SAP Full timeAbout the RoleWe are seeking a highly skilled Senior Enterprise Cloud Services Manager to join our team in Japan. As a key member of our organization, you will be responsible for leading customer engagements and driving business success.Key ResponsibilitiesDevelop and grow client relationships by understanding their needs and providing tailored...
-
Cloud Customer Success Expert
1 month ago
Dalian, Liaoning, China SAP Full timeAbout SAPSAP is a leader in enterprise software and cloud solutions, helping over 400,000 customers worldwide work more efficiently and make better decisions. As a global company with a strong commitment to innovation and customer satisfaction, we offer a unique opportunity for professionals like you to grow and develop your skills.At SAP, we believe that...
-
Senior Technical Cloud Services Expert
1 month ago
Dalian, Liaoning, China SAP Full timeWe are seeking an accomplished Senior Technical Cloud Services Expert to join our SAP Enterprise Cloud Services team. This individual will play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape.As a trusted technical advisor,...
-
Cloud Solutions Delivery Manager
4 weeks ago
Dalian, Liaoning, China SAP Full timeUnlock Business Transformation with SAP Cloud ServicesSAP Enterprise Cloud Services is a leading provider of cloud-based solutions for businesses, empowering them to transform their operations and achieve cost-effectiveness. As a Cloud Solutions Delivery Manager, you will play a key role in driving end-to-end customer engagement, from onboarding to...
-
Digital Transformation Consultant
1 month ago
Dalian, Liaoning, China SAP Full timeWe enable innovation at scaleAt SAP, we empower our customers to drive business transformation by unleashing the power of digitalization. Our collaborative culture is built on a shared passion for helping the world run better. How? By focusing on building a foundation for tomorrow and creating a workplace that values diversity, flexibility, and...
-
Cloud Transformation Expert
4 weeks ago
Dalian, Liaoning, China SAP Full timeAbout the RoleAt SAP, we're looking for an accomplished SAP Technology Senior Consultant to join our Enterprise Cloud Services (ECS) team as a Technical Service Manager. As a key member of our global strategy team, you'll play a critical part in helping our customers accelerate their cloud transformation journey and achieve business values and outcomes from...
-
Japanese Client Delivery Manager
2 months ago
Dalian, Liaoning, China SAP Full timeAbout the Role:We are seeking a highly skilled Client Delivery Manager to join our SAP Enterprise Cloud Services team. As a Client Delivery Manager, you will be responsible for overseeing all aspects of customer engagement from contract signature to completion, providing commercial, project, and operations expertise.Key Responsibilities:Develop and grow...
-
Japanese Client Delivery Manager
1 month ago
Dalian, Liaoning, China SAP Full timeAbout the Role:We are seeking a highly skilled Client Delivery Manager to join our team in Japan. As a key member of our SAP Enterprise Cloud Services team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and grow client relationships by understanding their needs and delivering...
-
Enterprise Solutions Specialist
3 weeks ago
Dalian, Liaoning, China SAP Full timeAbout SAPSAP is a global leader in enterprise software and cloud solutions. With over 400,000 customers worldwide, we help businesses work together more efficiently and use business insights to make better decisions.
-
Cloud ERP Onboarding Solutions Expert
4 weeks ago
Dalian, Liaoning, China SAP Full timeAbout the RoleWe are seeking a highly skilled Cloud ERP Onboarding Solutions Expert to join our team. As a key member of our organization, you will play a crucial role in delivering expert guidance and enablement to our SAP customers during their onboarding cycle.Key ResponsibilitiesManage a portfolio of accounts, overseeing customer onboarding,...
-
Global SAP Technology Expert with Japanese Focus
3 weeks ago
Dalian, Liaoning, China SAP Full timeWe are seeking a seasoned SAP Technology Consultant to join our team in driving projects around technical services and SAP solutions operated by Enterprise Cloud Services.As a key member of our global operations community, you will work closely with clients and internal stakeholders to analyze business requirements, provide technical expertise, and ensure...
-
Enterprise Solutions Manager
1 month ago
Dalian, Liaoning, China SAP Full timeCompany OverviewSAP is a global leader in enterprise software and related services, providing solutions for over 400,000 customers worldwide. Our innovations help companies work more efficiently and use business insights effectively.
-
SAP Support Engineer
2 months ago
Dalian, Liaoning, China SAP Full timeAs a SAP Support Engineer, you will be responsible for providing end-users and customers with a technology-driven, industry-leading support experience. This includes creating knowledge documents, tools, and processes to support our customers and colleagues, as well as maintaining strong working relationships with cross-functional teams within SAP.Key...
-
Dalian, Liaoning, China SAP Full timeWe are seeking an experienced Cloud Computing Leader to spearhead our Enterprise Transformation initiatives. This role will be instrumental in designing and implementing cutting-edge cloud solutions to drive business growth and innovation.Key Responsibilities:Develop and implement cloud strategy to align with business objectives and ensure seamless...
-
SAP Mission Critical Support Intern
1 month ago
Dalian, Liaoning, China SAP Full timeAbout the RoleWe are seeking a highly motivated and proactive intern to join our Mission Critical Support team at SAP. As a key member of our team, you will play a critical role in ensuring the timely resolution of urgent customer issues.Job DescriptionMonitor global queues of urgent customer problems and ensure prompt processing.Collaborate with the CIM...
-
SAP Basis Consultant for Cloud Migration
4 weeks ago
Dalian, Liaoning, China SAP Full timeAbout This RoleWe are seeking a seasoned SAP Basis Consultant with extensive experience in executing large-scale cloud migrations and system upgrades. As a key member of our team, you will play a pivotal role in delivering exceptional results for our clients.Job SummaryThis is a hands-on position requiring strong technical expertise in SAP Basis, including...
-
SAP Concur Customer Success Specialist
1 month ago
Dalian, Liaoning, China SAP Full timeAbout the Role:SAP Concur is seeking a Service Coordinator to join our Shared Services team.Responsibilities:Develop and maintain strong relationships with customers to ensure overall satisfaction with SAP Concur's products and services.Manage the customer onboarding process, including internal Sales-2-Services meetings and client communications.Activate...
-
Digital Transformation Consultant
4 weeks ago
Dalian, Liaoning, China SAP Full timeOverviewSAP is a leading provider of enterprise software and solutions that help organizations run better. We empower our customers to bring out their best, fostering a collaborative environment where everyone feels included and valued.About the RoleWe are seeking an experienced IT Project Lead to join our team as a Digital Transformation Consultant. In this...
-
Cloud ERP Onboarding Expert
4 weeks ago
Dalian, Liaoning, China SAP Full timeAt SAP, we're expanding our team of experts who help customers navigate the complexities of cloud-based enterprise resource planning (ERP) systems.We're looking for a seasoned professional to join our Customer Onboarding Center, where you'll play a critical role in ensuring a seamless transition from sales to project execution. As an Onboarding Advisor,...
-
Senior Cloud Integration Specialist
4 weeks ago
Dalian, Liaoning, China SAP Full timeWe are looking for a highly skilled Senior Cloud Integration Specialist to join our team.About the RoleAs a Senior Cloud Integration Specialist, you will be responsible for assessing technical and functional issues and developing system solutions for the deployment and ongoing support of Ariba cloud products and solutions. This may include providing expert...