Technical Support Specialist
4 days ago
Role Overview
The Technical Support Specialist role at Wipro is designed to provide top-notch technical assistance to our clients. This position requires a high level of expertise in process knowledge, problem-solving, and effective communication.Responsibilities
- Provide timely and effective technical support to clients via phone and email.
- Resolve client queries efficiently, adhering to SLAs and quality standards.
- Document all pertinent customer information and update the RAVE system accordingly.
- Analyze call logs to identify trends and prevent future issues.
- Maintain and update self-help documents to enhance client experience.
- Identify red flags and escalate serious client issues to team leaders when necessary.
- Ensure compliance with service agreements and deliver excellent customer service.
- Strong foundation in process knowledge, tools, and systems.
- Excellent problem-solving and decision-making skills.
- Ability to work collaboratively and maintain attention to detail.
- Effective communication and execution excellence.
- Client-centric approach and ability to analyze data for insights.
- Competitive salary range: $60,000 - $80,000 per annum.
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
-
Technical Support Specialist
2 days ago
Dalian, Liaoning, China Wipro Full timeJob OverviewWipro is seeking a highly skilled Technical Support Specialist to join our team. This role will be responsible for providing exceptional customer service and technical support to our clients.
-
Technical Support Specialist
4 weeks ago
Dalian, Liaoning, China Wipro Full timeJob Summary As a Technical Support Specialist at Wipro, you will play a vital role in providing exceptional technical support to our clients. Your primary responsibility will be to resolve client issues efficiently and effectively, ensuring that our clients receive the highest level of service. Key Responsibilities Provide technical support to clients via...
-
Technical Support Specialist
3 weeks ago
Dalian, Liaoning, China Wipro Full timeJob SummaryThe Technical Support Specialist will play a critical role in providing effective technical support to our clients. This role requires excellent problem-solving skills, attention to detail, and the ability to work collaboratively with internal teams.Key ResponsibilitiesProvide timely and effective resolution to client queries through various...
-
Technical Support Specialist
7 days ago
Dalian, Liaoning, China Wipro Full timeJob DescriptionThis role is responsible for providing exceptional customer service and technical support to B2B users. The successful candidate will be the first point of contact for Wipro Service Desk, handling inquiries and resolving issues in a timely and efficient manner.Key Responsibilities:Respond to queries from clients via phone, email, and...
-
Technical Support Specialist
2 weeks ago
Dalian, Liaoning, China Wipro Full timeJob OverviewThe Technical Support Specialist role is responsible for delivering exceptional customer service and resolving technical issues in a timely and professional manner. Key ResponsibilitiesProvide technical assistance to clients via phone, email, or chatResolves client queries efficiently and effectively, adhering to process SLAs and quality...
-
Technical Support Specialist
1 week ago
Dalian, Liaoning, China Wipro Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro. As a Production Agent, you will play a critical role in providing exceptional technical support to our clients, ensuring timely resolution of issues and exceeding process SLAs.
-
Technical Support Specialist
4 weeks ago
Dalian, Liaoning, China Stefanini Full timeJob Title: Technical Support Specialist - Japanese LanguageJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Stefanini. The successful candidate will be responsible for providing exceptional customer service to our clients in Japanese, responding to their technical queries and resolving issues in a timely and...
-
Technical Support Specialist
4 weeks ago
Dalian, Liaoning, China Wipro Full timeJob Summary We are seeking a skilled Technical Support Specialist to join our team at Wipro. As a key member of our process resolution team, you will be responsible for providing effective technical support to our clients and actively resolving their issues directly or through timely escalation to meet process SLAs. Key Responsibilities Manage transactions...
-
Dalian, Liaoning, China SAP Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at SAP. As a key member of our support organization, you will play a critical role in delivering exceptional customer experiences and driving business outcomes.Key Responsibilities:Provide technical support to customers and internal stakeholders via phone, email, and...
-
Technical Support Specialist
1 week ago
Dalian, Liaoning, China Wipro Full timeAbout the Role We are seeking a skilled Technical Support Specialist to join our team. As a key member of our client support team, you will play a crucial role in delivering exceptional technical support and resolving client issues efficiently. The ideal candidate will have a solid understanding of process knowledge, tools, and systems. You will be...
-
Dalian, Liaoning, China Stefanini Full timeJob DescriptionAt Stefanini, we are seeking a Technical Support Specialist for Multilingual Operations to join our team.Key ResponsibilitiesProvide technical support to end-users in Japanese and Mandarin, utilizing standard procedures and protocols to resolve issues efficiently.Manage and track tickets accurately, ensuring timely and precise data entry into...
-
Technical Support Specialist
3 weeks ago
Dalian, Liaoning, China Hewlett Packard Enterprise Full timeJob Description:About the Role:We are seeking a highly skilled Technical Support Engineer to join our team at Hewlett Packard Enterprise. As a Technical Support Engineer, you will be responsible for providing remote technical support to customers for HPE servers, storage, and software products.Key Responsibilities:Provide remote technical support to...
-
Technical Support Specialist
7 days ago
Dalian, Liaoning, China Stefanini Full timeJob DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Stefanini. The successful candidate will be responsible for providing exceptional customer support to clients in Japanese, utilizing strong communication and problem-solving skills.Responsibilities:Respond to technical inquiries and resolve issues efficiently, ensuring...
-
Technical Support Specialist
3 weeks ago
Dalian, Liaoning, China Wipro Full timeJob SummaryThe role of a Production Agent is to provide technical support to clients and resolve their issues in a timely manner. Key responsibilities include managing transactions, documenting client information, and maintaining internal knowledge bases.Main Responsibilities Provide effective technical support to clients Resolve client issues directly or...
-
Technical Support Specialist
3 weeks ago
Dalian, Liaoning, China Wipro Full timeJob Summary As a Production Agent at Wipro, you will be responsible for providing technical support to clients, resolving their issues efficiently, and meeting process SLAs. Your key responsibilities will include managing transactions, fielding help requests, documenting client information, and maintaining internal knowledge bases.Key ResponsibilitiesProvide...
-
Technical Support Specialist
4 weeks ago
Dalian, Liaoning, China Hewlett Packard Enterprise Full timeJob Description:Responsibilities:Provide remote technical support for HPE servers, storage, and software, with a focus on storage.Guide HPE customers on product usage and maintenance.Assist on-site engineers in troubleshooting and resolving issues.Respond to customer requests within a specified timeframe via phone or email.Quickly identify customer issues...
-
Solution Support Specialist
3 weeks ago
Dalian, Liaoning, China SAP Full timeJob SummarySAP is seeking a highly skilled Solution Support Specialist to provide end-to-end support to our customers. As a key member of our team, you will be responsible for delivering a world-class support experience, creating knowledge documents, and collaborating with cross-functional teams.Key ResponsibilitiesProvide technical support to customers...
-
Distinguished Customer Support Specialist
2 weeks ago
Dalian, Liaoning, China SAP Full timeAbout the OpportunitySAP is a leader in enterprise software solutions, helping thousands of customers worldwide to run their businesses more efficiently and effectively.We are currently seeking an experienced Distinguished Customer Support Specialist to join our team. This role will be responsible for providing exceptional support to our customers, ensuring...
-
IT Support Specialist
7 days ago
Dalian, Liaoning, China WNS Full timeCompany OverviewWNS Global Services Inc. is a global leader in Business Process Management (BPM). With over 44,000 professionals serving across 60 delivery centers in 16 countries, the company offers business value to 400+ clients by combining operational excellence with deep domain expertise in key industry verticals.About WNS ChinaEstablished in 2012, WNS...
-
IT Support Specialist
7 days ago
Dalian, Liaoning, China Hewlett Packard Enterprise Full timeAbout the RoleAs a Technical Support Engineer at Hewlett Packard Enterprise, you will provide top-notch remote technical assistance to customers for HPE servers, storage, and software. This is a fantastic opportunity to work with a leading technology company and develop your skills in server hardware and software.ResponsibilitiesProvide remote technical...