Technical Support Specialist

3 weeks ago


Dalian, Liaoning, China Wipro Full time

Job Summary

The Technical Support Specialist will play a critical role in providing effective technical support to our clients. This role requires excellent problem-solving skills, attention to detail, and the ability to work collaboratively with internal teams.

Key Responsibilities

  • Provide timely and effective resolution to client queries through various mediums, including telephone and email.
  • Manage transactions as per required quality standards, ensuring compliance to process SLAs.
  • Document all pertinent end-user information, including name, department, contact information, and nature of problem or issue.
  • Update own availability in the RAVE system to ensure productivity of the process.
  • Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.

Requirements

  • Knowledge of assigned process, tools, and systems.
  • Strong problem-solving and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.

Language

English



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