Technical Support Specialist
3 weeks ago
Job Summary
The Technical Support Specialist will play a critical role in providing effective technical support to our clients. This role requires excellent problem-solving skills, attention to detail, and the ability to work collaboratively with internal teams.
Key Responsibilities
- Provide timely and effective resolution to client queries through various mediums, including telephone and email.
- Manage transactions as per required quality standards, ensuring compliance to process SLAs.
- Document all pertinent end-user information, including name, department, contact information, and nature of problem or issue.
- Update own availability in the RAVE system to ensure productivity of the process.
- Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.
Requirements
- Knowledge of assigned process, tools, and systems.
- Strong problem-solving and decision-making skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
Language
English
-
Technical Support Specialist
3 weeks ago
Dalian, Liaoning, China Wipro Full timeJob Summary As a Technical Support Specialist at Wipro, you will play a vital role in providing exceptional technical support to our clients. Your primary responsibility will be to resolve client issues efficiently and effectively, ensuring that our clients receive the highest level of service. Key Responsibilities Provide technical support to clients via...
-
Technical Support Specialist
6 hours ago
Dalian, Liaoning, China Wipro Full timeJob DescriptionRole OverviewThe Technical Support Specialist role at Wipro is designed to provide top-notch technical assistance to our clients. This position requires a high level of expertise in process knowledge, problem-solving, and effective communication.ResponsibilitiesProvide timely and effective technical support to clients via phone and...
-
Technical Support Specialist
3 days ago
Dalian, Liaoning, China Wipro Full timeJob DescriptionThis role is responsible for providing exceptional customer service and technical support to B2B users. The successful candidate will be the first point of contact for Wipro Service Desk, handling inquiries and resolving issues in a timely and efficient manner.Key Responsibilities:Respond to queries from clients via phone, email, and...
-
Technical Support Specialist
2 weeks ago
Dalian, Liaoning, China Wipro Full timeJob OverviewThe Technical Support Specialist role is responsible for delivering exceptional customer service and resolving technical issues in a timely and professional manner. Key ResponsibilitiesProvide technical assistance to clients via phone, email, or chatResolves client queries efficiently and effectively, adhering to process SLAs and quality...
-
Technical Support Specialist
5 days ago
Dalian, Liaoning, China Wipro Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro. As a Production Agent, you will play a critical role in providing exceptional technical support to our clients, ensuring timely resolution of issues and exceeding process SLAs.
-
Technical Support Specialist
4 weeks ago
Dalian, Liaoning, China Stefanini Full timeJob Title: Technical Support Specialist - Japanese LanguageJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Stefanini. The successful candidate will be responsible for providing exceptional customer service to our clients in Japanese, responding to their technical queries and resolving issues in a timely and...
-
Technical Support Specialist
4 weeks ago
Dalian, Liaoning, China Wipro Full timeJob Summary We are seeking a skilled Technical Support Specialist to join our team at Wipro. As a key member of our process resolution team, you will be responsible for providing effective technical support to our clients and actively resolving their issues directly or through timely escalation to meet process SLAs. Key Responsibilities Manage transactions...
-
Dalian, Liaoning, China SAP Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at SAP. As a key member of our support organization, you will play a critical role in delivering exceptional customer experiences and driving business outcomes.Key Responsibilities:Provide technical support to customers and internal stakeholders via phone, email, and...
-
Technical Support Specialist
6 days ago
Dalian, Liaoning, China Wipro Full timeAbout the Role We are seeking a skilled Technical Support Specialist to join our team. As a key member of our client support team, you will play a crucial role in delivering exceptional technical support and resolving client issues efficiently. The ideal candidate will have a solid understanding of process knowledge, tools, and systems. You will be...
-
Technical Support Specialist
2 weeks ago
Dalian, Liaoning, China Hewlett Packard Enterprise Full timeJob Description:About the Role:We are seeking a highly skilled Technical Support Engineer to join our team at Hewlett Packard Enterprise. As a Technical Support Engineer, you will be responsible for providing remote technical support to customers for HPE servers, storage, and software products.Key Responsibilities:Provide remote technical support to...
-
Dalian, Liaoning, China Stefanini Full timeJob DescriptionAt Stefanini, we are seeking a Technical Support Specialist for Multilingual Operations to join our team.Key ResponsibilitiesProvide technical support to end-users in Japanese and Mandarin, utilizing standard procedures and protocols to resolve issues efficiently.Manage and track tickets accurately, ensuring timely and precise data entry into...
-
Technical Support Specialist
3 days ago
Dalian, Liaoning, China Stefanini Full timeJob DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Stefanini. The successful candidate will be responsible for providing exceptional customer support to clients in Japanese, utilizing strong communication and problem-solving skills.Responsibilities:Respond to technical inquiries and resolve issues efficiently, ensuring...
-
Technical Support Specialist
2 weeks ago
Dalian, Liaoning, China Wipro Full timeJob SummaryThe role of a Production Agent is to provide technical support to clients and resolve their issues in a timely manner. Key responsibilities include managing transactions, documenting client information, and maintaining internal knowledge bases.Main Responsibilities Provide effective technical support to clients Resolve client issues directly or...
-
Technical Support Specialist
1 month ago
Dalian, Liaoning, China Wipro Full timeJob Title: Production AgentJob Summary:The Production Agent will provide technical support to clients, resolving issues and ensuring compliance with process SLAs. The ideal candidate will have strong problem-solving skills, attention to detail, and excellent communication abilities.Key Responsibilities:Provide technical support to clients via phone and...
-
Technical Support Specialist
3 weeks ago
Dalian, Liaoning, China Wipro Full timeJob Summary As a Production Agent at Wipro, you will be responsible for providing technical support to clients, resolving their issues efficiently, and meeting process SLAs. Your key responsibilities will include managing transactions, fielding help requests, documenting client information, and maintaining internal knowledge bases.Key ResponsibilitiesProvide...
-
Technical Support Specialist
4 weeks ago
Dalian, Liaoning, China Hewlett Packard Enterprise Full timeJob Description:Responsibilities:Provide remote technical support for HPE servers, storage, and software, with a focus on storage.Guide HPE customers on product usage and maintenance.Assist on-site engineers in troubleshooting and resolving issues.Respond to customer requests within a specified timeframe via phone or email.Quickly identify customer issues...
-
Solution Support Specialist
2 weeks ago
Dalian, Liaoning, China SAP Full timeJob SummarySAP is seeking a highly skilled Solution Support Specialist to provide end-to-end support to our customers. As a key member of our team, you will be responsible for delivering a world-class support experience, creating knowledge documents, and collaborating with cross-functional teams.Key ResponsibilitiesProvide technical support to customers...
-
Distinguished Customer Support Specialist
1 week ago
Dalian, Liaoning, China SAP Full timeAbout the OpportunitySAP is a leader in enterprise software solutions, helping thousands of customers worldwide to run their businesses more efficiently and effectively.We are currently seeking an experienced Distinguished Customer Support Specialist to join our team. This role will be responsible for providing exceptional support to our customers, ensuring...
-
IT Support Specialist
3 days ago
Dalian, Liaoning, China WNS Full timeCompany OverviewWNS Global Services Inc. is a global leader in Business Process Management (BPM). With over 44,000 professionals serving across 60 delivery centers in 16 countries, the company offers business value to 400+ clients by combining operational excellence with deep domain expertise in key industry verticals.About WNS ChinaEstablished in 2012, WNS...
-
IT Support Specialist
3 days ago
Dalian, Liaoning, China Hewlett Packard Enterprise Full timeAbout the RoleAs a Technical Support Engineer at Hewlett Packard Enterprise, you will provide top-notch remote technical assistance to customers for HPE servers, storage, and software. This is a fantastic opportunity to work with a leading technology company and develop your skills in server hardware and software.ResponsibilitiesProvide remote technical...