Technical Support Specialist

3 weeks ago


Dalian, Liaoning, China Stefanini Full time

Job Title: Technical Support Specialist - Japanese Language

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Stefanini. The successful candidate will be responsible for providing exceptional customer service to our clients in Japanese, responding to their technical queries and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide technical support to clients in Japanese, responding to their queries and resolving issues in a timely and professional manner.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain a strong understanding of our products and services to provide accurate and effective support.
  • Meet or exceed performance metrics and quality standards.

Requirements:

  • Japanese native language level.
  • Call center experience, preferably with IT experience.
  • Basic English skills (read and write).
  • Able and willing to take Mandarin calls.
  • Excellent customer service skills.
  • Able and willing to take several calls a day when necessary.
  • Must consistently meet or exceed required performance criteria.
  • College degree or above.
  • Plus:
    • Vocational in IT-related courses.
    • Excellent in oral and written English communication.
    • Familiarity and good working knowledge in PC hardware and software troubleshooting.
    • Prior Software Application support (e.g. Outlook, MS Teams, Share Point, One Drive etc.) and excellent IT experience.
    • Familiarity with ticketing system, a strong advantage (e.g. Service Now).


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