Technical Support Specialist

3 weeks ago


Dalian, Liaoning, China Wipro Full time

Job Summary

As a Technical Support Specialist at Wipro, you will play a vital role in providing exceptional technical support to our clients. Your primary responsibility will be to resolve client issues efficiently and effectively, ensuring that our clients receive the highest level of service.

Key Responsibilities

  • Provide technical support to clients via phone, email, or other communication channels.
  • Resolve client issues in a timely and professional manner, adhering to our service level agreements (SLAs).
  • Document all client interactions, including problem-solving steps and resolutions.
  • Stay up-to-date with product knowledge and features to provide effective support.
  • Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction.

Requirements

  • Strong technical skills and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of our products and services, with a willingness to learn and stay updated.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.
  • The chance to work with a leading global company and make a real impact on our clients' success.


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