Senior Counter Operations Specialist

2 weeks ago


Dalian, Liaoning, China HSBC Full time
Job Title: Senior Counter Operations Specialist

Job Summary:
HSBC is looking for an experienced Senior Counter Operations Specialist to join our team. As a Senior Counter Operations Specialist, you will be responsible for managing counter operations to ensure compliance with regulation and internal procedures. You will also be responsible for maintaining counter transaction standards and efficiency, assisting the Branch OPP DM on counter related matters, delivering quality customer service, enhancing the service & sales culture among Counter Services Team, achieving Premier/Advance customer number with quality referrals, developing a well-trained and motivated counter team, establishing a database of all job-related knowledge and regulation, guiding counter team members through further career development, and protecting the bank's interest and providing overall administrative support to sub-branch.

Responsibilities:
• Manage counter operations to ensure compliance with regulation and internal procedures
• Maintain counter transaction standards and efficiency
• Assist Branch OPP DM on counter related matters
• Deliver quality customer service with continuous improvement and minimum complaints
• Enhance service & sales culture among Counter Services Team
• Achieve Premier/Advance customer number with quality referrals
• Develop a well-trained and motivated counter team
• Establish a database of all job-related knowledge and regulation
• Guide counter team members through further career development
• Protect the bank's interest and provide overall administrative support to sub-branch

Requirements:
• Bachelor degree holder or above (recognized by the state)
• Good command of English and Chinese;
• Be meticulous and detail-oriented;
• Be able to work efficiently and willing to take stable but routine job;
• With good communication skill

About HSBC:
At HSBC, we are committed to providing excellent customer service and meeting the needs of our customers. We are a global banking and financial services organization with a presence in over 80 countries. We offer a wide range of financial products and services, including personal banking, commercial banking, and wealth management. We are a diverse and inclusive organization, committed to equality and diversity in the workplace. If you are interested in joining our team and contributing to our mission, please apply now.

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