Associate Operations Specialist
4 weeks ago
Job Summary
WNS is seeking a highly skilled Associate Operations Specialist to join our team. As an Associate Operations Specialist, you will be responsible for providing helpdesk support and resolving problems to the end user's satisfaction.
Key Responsibilities
- Provide helpdesk support and resolve problems to the end user's satisfaction
- Assist users to complete pending tasks
- Provide required system training per client needs
- Log and track all application and incident requests in appropriate system till resolved
- Perform System UAT and provide feedback timely to develop team and maintain DPMs up to date
- Provide regular status report to team lead and client of all issues received, pending, and resolved issues
- Successfully handle most functional issues, escalate incidents to develop team on a timely manner
- Require minimal supervision to manage daily activities and be able to meet published deadlines for activities
- Ensure all work is performed in accordance with targets and adheres to SLA
- Accurate, efficient and organized within daily responsibilities
- Adaptable to learn new processes, concepts, and skills
- Demonstrate the ability to work as part of a team
- Fast learning capability, good analytical skills
- Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
Working Conditions
Client holidays are observed instead of local holidays
Requirements
- Excellent oral and written communication skill in Japanese is a must
- Good written English skill preferred
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