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Associate Operations Specialist

2 months ago

Dalian, Liaoning, China WNS Full time

About WNS

WNS Global Services Inc. is a leading Business Process Management (BPM) company that delivers business value to clients worldwide. With a global presence and a team of over 44,000 professionals, WNS offers a range of services including BPM, consulting, and professional services.

Job Summary

We are seeking an Associate Operations Specialist to join our team. The successful candidate will provide helpdesk support and resolve problems to the end user's satisfaction. This role requires excellent communication skills, both written and verbal, and the ability to work independently with minimal supervision.

Key Responsibilities

  • Provide helpdesk support and resolve problems to the end user's satisfaction
  • Assist users to complete pending tasks
  • Provide required system training per client needs
  • Log and track all application and incident requests in appropriate system till resolved
  • Perform System UAT and provide feedback timely to develop team and maintain DPMs up to date
  • Provide regular status report to team lead and client of all issues received, pending, and resolved issues
  • Successfully handle most functional issues, escalate incidents to develop team on a timely manner
  • Ensure all work is performed in accordance with targets and adheres to SLA

Requirements

  • Excellent oral and written communication skill in Japanese is a must
  • Good written English skill preferred
  • Ability to work as part of a team
  • Fast learning capability, good analytical skills
  • Responsibility and accuracy in the completion of received tasks

Working Conditions

Client holidays are observed instead of local holidays