Senior Counter Operations Manager

2 weeks ago


Dalian, Liaoning, China HSBC Full time
Job Title: Senior Counter Operations Manager

We are seeking an experienced professional to join our team as a Senior Counter Operations Manager. In this role, you will be responsible for managing counter operations to ensure compliance with regulation and internal procedures.

Key Responsibilities:
  • Manage counter operations to ensure compliance with regulation and internal procedures
  • Maintain counter transaction standards and efficiency
  • Assist Branch OPP DM on counter related matters
  • Deliver quality customer service with continuous improvement and minimum complaints
  • Enhance service & sales culture among Counter Services Team
  • Achieve Premier/Advance customer number with quality referrals
  • Develop a well-trained and motivated counter team
  • Establish a database of all job-related knowledge and regulation
  • Guide counter team members through further career development
  • Protect the bank's interest and provide overall administrative support to sub-branch
  • Be suspicious of money laundry activities and act accordingly on prevention or remedy
Requirements:
  • Bachelor degree holder or above (recognized by the state)
  • Good command of English and Chinese;
  • Be meticulous and detail-oriented;
  • Be able to work efficiently and willing to take stable but routine job;
  • With good communication skill


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