Cloud ERP Onboarding Advisor

3 weeks ago

Dalian, Liaoning, China SAP Full time

About the Role

We are seeking a highly skilled Cloud ERP Onboarding Advisor to join our team at SAP. As a key member of our Customer Onboarding Center, you will play a critical role in driving a globally centralized and scalable Onboarding practice, ensuring expert support, guidance, and enablement to our SAP customers during their onboarding and adoption cycle.

Key Responsibilities

  • Manage a portfolio of accounts, overseeing customer onboarding, implementation, and adoption needs, and assisting them to meet their objectives.
  • Facilitate the transition from sales cycle to onboarding and project start.
  • Plan, manage, and execute the delivery of a series of customer touchpoints to support and guide the customer during their implementation, with the aim of achieving a successful on-time go-live.
  • Validate and capture customer project plans and objectives.
  • Introduce customers to key resources and set onboarding delivery expectations.
  • Monitor customer project health, identify early warning signs for risk, and utilize proper escalation channels to assist customers during times of need.
  • Collaborate on the development of customer-facing collaterals/best practices in alignment with other stakeholders inside and outside the direct team.
  • Advise on areas of transformation, project, and technology readiness.
  • Schedule and deliver targeted customer best practice guidance along the customer onboarding lifecycle.
  • Provide communication and status updates to internal and external stakeholders.
  • Advise on go-live planning approach.

Requirements

  • Understanding of RISE with SAP & GROW with SAP.
  • Experience in multiple software implementations as a Project or Account Manager, Consultant, Presales, or Product Engineering.
  • Deep understanding of onboarding lifecycle, from a strategic and tactical perspective.
  • Deep sense of accountability and ownership.
  • Knowledge of SAP internal processes around customer management.
  • Knowledge of SAP internal tools around the customer engagement (ICP/CRM, HPI, CRT, Harmony, Totango).
  • Ability to quickly adapt to changing environments with attention to detail while maintaining the 'bigger picture.'
  • Experience working in a global environment and willingness to adjust working hours occasionally.
  • Comfortable and experienced with delivering content to customers in a 1:1 or 1-to-many environment.
  • Fluent in English/Chinese (oral and written). Additional languages are a plus – Especially Korean.

Work Experience

  • Minimum of 3–5 years of strong experience working with external clients and software implementations.
  • History of helping customers navigate through setting up SAP solutions.
  • Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.

Education and Qualifications/Skills and Competencies

  • Strong ability to organize, prioritize, and execute.
  • Capability to adapt to change and to meet a demanding workload.
  • Must be able to maintain a positive, solution-oriented, and professional manner throughout.
  • Strong oral and written communication skills with the ability to credibly present recommendations to senior levels in and outside the SAP organization.
  • Ambition to acquire knowledge of our products and processes and be able to communicate and demonstrate their value to our customers.
  • Willingness and ability to effectively collaborate and communicate with key SAP account team members (CSP and IAE) or SAP Partner support teams.
  • Able to develop an 'outside-in' perspective to best represent and address our customer's needs while maintaining SAP's interests and objectives.

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

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