Cloud ERP Onboarding Advisor
3 weeks ago
About the Role
We are seeking a highly skilled Cloud ERP Onboarding Advisor to join our team at SAP. As a key member of our Customer Onboarding Center, you will play a critical role in driving a globally centralized and scalable Onboarding practice, ensuring expert support, guidance, and enablement to our SAP customers during their onboarding and adoption cycle.
Key Responsibilities
- Deliver Embedded Launch Activities (EmLA) to customers, orchestrating the customer onboarding journey for Cloud ERP from signature to successful go live.
- Ensure the delivery of expert guidance and enablement to our SAP customers during their onboarding cycle.
- Plan, manage, and execute the delivery of a series of customer touchpoints to support and guide the customer during their implementation with an aim to achieve a successful on-time go-live.
- Validate and capture customer project plans and objectives.
- Introduce customers to key resources and set onboarding delivery expectations.
- Monitor customer project health, identify early warning signs for risk, and utilize proper escalation channels to assist customers during times of need.
Requirements
- Minimum of 3-5 years of strong experience working with external clients and software implementations.
- History of helping customers navigate through setting up SAP solutions.
- Experience identifying common customer challenges and designing content to address these barriers in a 1:1 and 1:many fashion.
About SAP
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
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