Cloud ERP Onboarding Consultant

2 weeks ago


Dalian, Liaoning, China SAP Full time

At SAP, we are committed to helping businesses run better. As a Cloud ERP Onboarding Consultant, you will play a critical role in ensuring a seamless onboarding experience for our customers. Your primary responsibility will be to deliver expert guidance and enablement to our customers during their onboarding cycle.

About the Role

You will be responsible for managing a portfolio of accounts, overseeing customer onboarding, implementation, and adoption needs. You will facilitate the transition from the sales cycle to onboarding and project start, plan, manage, and execute the delivery of customer touchpoints to support and guide customers during their implementation.

Key Responsibilities

  • Manage a portfolio of accounts and oversee customer onboarding, implementation, and adoption needs
  • Facilitate the transition from the sales cycle to onboarding and project start
  • Plan, manage, and execute the delivery of customer touchpoints to support and guide customers during their implementation
  • Validate and capture customer project plans and objectives
  • Introduce customers to key resources and set onboarding delivery expectations
  • Monitor customer project health, identify early warning signs for risk, and utilize proper escalation channels to assist customers during times of need
  • Collaborate on the development of customer-facing collaterals and best practices in alignment with other stakeholders inside and outside the direct team

Requirements

  • Understanding of RISE with SAP and GROW with SAP
  • Experience in multiple software implementations as a Project or Account Manager, Consultant, Presales, or Product Engineering
  • Deep understanding of the onboarding lifecycle from a strategic and tactical perspective
  • Deep sense of accountability and ownership
  • Knowledge of SAP internal processes around customer management
  • Knowledge of SAP internal tools around customer engagement (ICP, CRM, HPI, CRT, Harmony, Totango)
  • Ability to quickly adapt to changing environments with attention to detail while maintaining the "bigger picture"

About Us

SAP innovations help over 400,000 customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with 200 million users and over 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.



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