Cloud Solution Architect

4 weeks ago

Beijing, Beijing, China Microsoft Full time

Overview

We're a customer-centric organization that prioritizes people and collaboration.

Our Global Customer Success team brings together customer success, experience, strategy, services, and operations to deliver exceptional value to our customers. We're focused on accelerating customer success with speed, efficiency, and excellence.

Qualifications

Required/Minimum Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field, and 7+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting, or equivalent experience.

Additional or Preferred Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field, and 12+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting, or Master's degree in Computer Science, Information Technology, Engineering, Business, or related field, and 8+ years of experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting, or equivalent experience.
  • 6+ years of experience working in a customer-facing role (e.g., internal and/or external).
  • 6+ years of experience leading technical projects.
  • Technical certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

Responsibilities

Customer Centricity

  • Identify and evaluate industry trends, gather customer/partner insights, and map architecture and digital transformation solutions to customer/partner business outcomes. Act as the voice of the customer/partner by driving new feedback, insights, and resources across territories to add and prioritize.
  • Develop and expand existing impactful relationships with customer and partner architects, C-level technical decision makers, and business stakeholders. Provide direction to TDMs and build the bridge between TDMs and business decision makers.
  • Guide other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience.
  • Actively listen, create, and sustain constructive tension and trust with customers/partners by respectfully challenging their decisions and/or areas where they might do more and encouraging them to consider alternative architectures/solutions and approaches.

Business Impact

  • Drive their team in operating and optimizing complex and high-impact situations for strategic customers/partners in collaboration with internal stakeholders. Anticipate and manage business and technical risks, and adapt methodology and apply governance to identify, communicate, and minimize business and technical risks.
  • Own complex customers/partner relationships to anticipate, identify, propose resolution, and lead removal of technical blockers through regular technical reviews and check-ins to accelerate consumption and solution implementations.
  • Proactively use deep knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations and to propose and coach others to develop new solutions to scale across multiple customers/partners while demonstrating the business case and presenting alternative scenarios.

Technical Leadership

  • Leverage market insights to assist leadership in defining global vision by identifying relevant areas in which to drive up-skilling. Role model effective technical readiness and influence team to drive their own technical readiness.
  • Lead virtual teams around technologies and customer/partner challenges by sharing ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape.
  • Connect gaps and patterns across business and technology areas, and drive changes and improvements to existing intellectual property, technologies, and/or processes that enable solutions to scale across customers/partner.

Other

  • Embody our values and principles.

Benefits

  • Industry-leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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