Senior AR Collections Specialist
12 hours ago
Are you looking for a challenging role in accounts receivable? Dover Business Services has an exciting opportunity for an AR Collections Specialist to join our team in Suzhou, China.
Company OverviewDover Business Services is a leading provider of business services, with a strong focus on delivering exceptional customer service and support. Our team is dedicated to providing timely and quality service to internal stakeholders and customers, as measured by service level agreements and key performance indicators.
About the RoleThe AR Collections Specialist will be responsible for delivering timely and quality service to internal stakeholders and customers, as measured by service level agreements and key performance indicators. This includes researching and resolving customer account issues, performing collections activities such as email and outbound calls, and working closely with cash application analysts relative to payment posting.
Responsibilities- Perform customer account verification, research, issue resolution and collection activities such as email and outbound call.
- Reach out to the business units sales team and counterparts to resolve customer disputes.
- Reconciliation with customers on a regular basis.
- Work closely with cash application analyst relative to payment posting based on customer remittance advice in an accurate and timely manner; redirecting incorrect payments as appropriate.
- Processing and monitoring customer credit exposure (including coordination with Operating Company to appropriately manage customer relationships),
- Monitoring for overdue accounts, potential collection problems, maintenance and release of credit holds
- Preparation, maintenance, updating, submission, and presentation of collection reports and aging of receivables
- Facilitates customer information updates with Master Data Management (MDM)
- Perform payment issue investigation leading towards issue resolution by working closely with Sales, Customer Service, Operations and Shipping groups
- Maintain productivity and meet service level agreements in a complex environment, including working with and referencing data in legacy accounting systems
- Assist with other projects or duties as assigned, including continuous improvement efforts
- Bachelor's degree in Accounting, Business Management, Accounting Technology or related field.
- Previous 1 to 2 years experience in collection or any other related field.
- Previous experience in Oracle system, SAP and other ERP systems
- Workable English capability
- Workable MS Office skill
- Excellent interpersonal and communication skills both written and oral
- Ability to work in a fast paced, high-volume environment
- Ability to meet deadlines and produce accurate results
- High level of customer focus and ability to always maintain a positive attitude
- Ability to solve practical problems and deal with a variety of concrete variables
- Ability to prioritize and multi-task in a fast-paced environment
- Self-directed, positive, and ethical role model able to work with minimal supervision
RMB 80,000 - RMB 120,000 per annum, depending on qualifications and experience.
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