Financial Analyst
2 days ago
Job Summary
At Dover Business Services, we are looking for a skilled Account Receivable Analyst to join our team. The AR Collection Analyst is responsible for delivering timely and quality service to internal stakeholders and Dover customers. The position requires the ability to research in-depth business process and customer account issues with the objective of reaching resolutions that meet or exceed objectives with a positive financial impact to the company without negatively impacting customers.
Key Responsibilities
- Perform customer account verification, research, issue resolution and collection activities such as email and outbound calls.
- Reach out to the business units sales team and counterparts to resolve customer disputes.
- Reconciliation with customers on a regular basis.
- Work closely with cash application analyst relative to payment posting based on customer remittance advice in an accurate and timely manner; redirecting incorrect payments as appropriate.
- Processing and monitoring customer credit exposure (including coordination with Operating Company to appropriately manage customer relationships),
- Monitoring for overdue accounts, potential collection problems, maintenance and release of credit holds.
- Preparation, maintenance, updating, submission, and presentation of collection reports and aging of receivables.
- Facilitates customer information updates with Master Data Management (MDM).
- Perform payment issue investigation leading towards issue resolution by working closely with Sales, Customer Service, Operations and Shipping groups.
- Maintain productivity and meet service level agreements in a complex environment, including working with and referencing data in legacy accounting systems.
- Assist with other projects or duties as assigned, including continuous improvement efforts.
- Other tasks assigned by team leader.
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