Financial Analyst
1 month ago
Job Summary
Dover Business Services (DBS) is seeking a skilled AR Collection Analyst to join our team in Suzhou, China. As an AR Collection Analyst, you will be responsible for delivering timely and quality service to internal stakeholders and Dover customers, as measured by service level agreements and key performance indicators.
Key Responsibilities
- Verify customer accounts, research, and resolve issues through email and outbound calls.
- Collaborate with sales teams and counterparts to resolve customer disputes.
- Reconcile with customers on a regular basis.
- Work closely with cash application analysts to ensure accurate and timely payment posting.
- Monitor customer credit exposure and coordinate with operating companies to manage customer relationships.
- Identify and resolve overdue accounts and potential collection problems.
- Prepare and present collection reports and aging of receivables.
- Update customer information in Master Data Management (MDM).
- Investigate and resolve payment issues by working with sales, customer service, operations, and shipping teams.
- Meet productivity standards and service level agreements in a complex environment.
Requirements
- Bachelor's degree in Accounting, Business Management, Accounting Technology, or a related field.
- 1-2 years of experience in collection or a related field.
- Experience with Oracle, SAP, and other ERP systems.
- Strong English communication skills.
- Proficient in MS Office.
Preferred Qualifications
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced, high-volume environment.
- Ability to meet deadlines and produce accurate results.
- High level of customer focus and a positive attitude.
- Ability to solve practical problems and deal with various variables.
- Ability to prioritize and multitask in a fast-paced environment.
- Self-directed, positive, and ethical role model able to work with minimal supervision.
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