Vacuum Valve Installation Specialist

5 days ago


Shunyi District, China VAT Full time
Job Description

As a Field Service Engineer at VAT, you will be responsible for installing, troubleshooting, and maintaining vacuum valves and systems at customer sites. Your technical expertise and problem-solving skills will be essential in ensuring the smooth operation of our products.

Key Responsibilities:
  1. Work independently to install, troubleshoot, and maintain vacuum valves and systems.
  2. Respond to customer calls and analyze problems via phone, remote session, or on-site.
  3. Report working activities and time duration to customers with their signature.
  4. Communicate effectively with customers and internal stakeholders regarding technical and service issues.
  5. Liaise with customers and internal teams to resolve technical and service issues.
  6. Conduct customer support meetings and maintain regular communication with customers.
  7. Follow up on customer complaints and ensure issues are resolved.
  8. Collect quality information and report quality problems.
  9. Provide technical problem-solving and root cause analysis reports.
  10. Support customers with urgent requests outside of regular working hours.
  11. Assess customer needs and advise on spare parts, preventive maintenance, and retrofit possibilities.
  12. Participate in special projects and other duties as assigned.
Requirements:

To succeed in this role, you will need strong technical skills, excellent communication skills, and the ability to work independently. If you are a motivated and detail-oriented individual with a passion for vacuum technology, we encourage you to apply.



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