Senior Product Designer

2 weeks ago

Suzhou, Jiangsu, China Zoom Full time
About the Role

We are seeking a highly skilled Senior Product Designer to join our team at Zoom. As a Senior Product Designer, you will be responsible for shaping the user experience of our AI-powered product experience for customers who support their customers to resolve issues via Zoom Contact Center.

Key Responsibilities
  • Own and lead the overall design strategy for the Contact Center product area(s) and deliver a cohesive and innovative experience.
  • Work with the Contact Center lead designers to build a suitable design architecture, illustrate how details fit into a bigger picture for the customers, product, platform, and Zoom, and socialize it with stakeholders, partners, and other designers.
  • Communicate strategy, vision, and potential improvement solutions.
  • Be a storyteller at the executive level that elaborates on the problem and root cause and designs solutions that encompass the overall strategy of the Contact Center.
  • Partner with the design systems team and strategize for the growth of the Contact Center design systems and consistent design.
  • Advocate and enhance the Zoom Brand experience within the design team and the cross-functional partners.
  • Build a strategic partnership with PM and Eng org at Zoom. Identify and work with key contacts from Product, Design, Engineering, Marketing, and Legal to tackle ambiguous problems.
  • Be knowledgeable on the Zoom Product ecosystem and customer journey.
  • Drive a group consensus for sustainable and quality design solutions by actively aligning the team's knowledge of the problem and root cause.
  • Take a smart and calculated risk to drive a design decision. The decision will always be for the strategic growth and quality of all Contact Center and Zoom Products.
  • Articulate your vision and rationale through various design artifacts, and deliver complete solutions for the product and design organization.
  • Help mentor and inspire other designers.
About You

You are passionate about technology (specifically machine learning) and what it can do for our customers. You have extensive knowledge of admin experience. You are a curious and proactive person. You can explore multiple design options and can communicate what is the best option that fits the goal. You enjoy connecting with people on a human scale. You have a design foresight for the future and are passionate about making an impact on the Zoom business and design. You can identify issues and able to mitigate for the sustainability and quality of the product.

Requirements
  • 8+ years of related experience with a Bachelor's degree or 6 years with a Masters's degree
  • Must be able to speak and write English in order to communicate your thoughts and intentions well.
  • Strong knowledge of user experience design processes and methodology for web apps.
  • Proficiency with Figma (our primary design tool) or the ability to adapt to it.
  • A passion for creating products that balance function and emotional impact on people.
  • Excellent communication and collaboration skills.
  • The ability to run usability testing and user research is a must.
Preferred Qualifications
  • AI expertise or designing with AI is a plus.
  • Knowledge of complex SaSS Admin Experience and Work Force (or schedule) Management is a plus.
  • Previous Contact Center-related design experience.
  • Experience working with remote teams and an international audience.
  • Experience working with and contributing to design systems.
  • Experience designing for OS-native apps, mobile apps, and embedded apps.
Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

  • Senior Design Engineer

    4 weeks ago

    Suzhou, Jiangsu, China Magna Full time

    Job OverviewWe are seeking a highly skilled Senior Design Engineer to join our Mechatronics, Mirrors & Lighting group at Magna.Job SummaryAs a Senior Design Engineer, you will be responsible for designing and developing innovative mechatronics systems for the automotive industry.Key Responsibilities* Lead the design and development of mechatronics systems,...

  • Product Designer

    1 month ago

    Suzhou, Jiangsu, China 789 Mirror Controls (Suzhou) Co., Ltd. Full time

    About the RoleWe are seeking a highly skilled Product Designer to join our team at 789 Mirror Controls (Suzhou) Co., Ltd. in Suzhou, China. As a key member of our design team, you will be responsible for designing and developing mechatronics products that meet the highest standards of quality and performance.Key ResponsibilitiesDesign and develop...

  • Product Designer

    4 weeks ago

    Suzhou, Jiangsu, China 789 Mirror Controls (Suzhou) Co., Ltd. Full time

    Job SummaryWe are seeking a highly skilled Product Designer to join our team at 789 Mirror Controls (Suzhou) Co., Ltd. in Suzhou, China. As a Product Designer, you will be responsible for designing and developing mechatronics products that meet our high standards of quality and performance.Key ResponsibilitiesCollaborate with our headquarter design team to...

  • Senior Design Quality Assurance Engineer

    1 week ago

    Suzhou, Jiangsu, China Philips Full time

    Job Title: Senior Design Quality Assurance EngineerPhilips is seeking a highly skilled Senior Design Quality Assurance Engineer to join our team. As a key member of our Quality and Regulatory organization, you will be responsible for ensuring the quality and regulatory compliance of our medical devices.Key Responsibilities:Maintain quality management system...

  • Product Designer

    2 weeks ago

    Suzhou, Jiangsu, China 789 Mirror Controls (Suzhou) Co., Ltd. Full time

    Job SummaryWe are seeking a highly skilled Product Designer to join our team at 789 Mirror Controls (Suzhou) Co., Ltd. in Suzhou, China. As a Product Designer, you will be responsible for designing and developing mechatronics products that meet our high standards of quality and performance.Key ResponsibilitiesDesign and develop mechatronics products,...

  • Senior Design Quality Assurance Specialist

    4 weeks ago

    Suzhou, Jiangsu, China Philips Full time

    Job Title: Senior Design Quality EngineerAt Philips, we are seeking a highly skilled Senior Design Quality Engineer to join our Quality and Regulatory organization. As a key member of our team, you will be responsible for ensuring the quality and regulatory compliance of our medical device products.Key Responsibilities:Maintain quality management system...

  • Senior Design Quality Assurance Engineer

    3 weeks ago

    Suzhou, Jiangsu, China Philips Full time

    Job Title: Senior Design Quality EngineerAt Philips, we are seeking a highly skilled Senior Design Quality Engineer to join our Quality and Regulatory organization. As a key member of our team, you will be responsible for ensuring the quality and regulatory compliance of our medical device products.Key Responsibilities:Maintain quality management system...

  • Senior Mechanical Design Engineer

    2 weeks ago

    Suzhou, Jiangsu, China Bosch Full time

    Job OverviewBosch is seeking a highly skilled Senior Mechanical Design Engineer to contribute to our worldwide industrialization programs. As a key member of our team, you will be responsible for ensuring the quality of machine concept and design.Key ResponsibilitiesCollaborate with cross-functional teams to develop and implement machine design...

  • Senior Mechanical Design Engineer

    2 weeks ago

    Suzhou, Jiangsu, China Bosch Full time

    Job OverviewBosch is seeking a highly skilled Senior Mechanical Design Engineer to contribute to our worldwide industrialization programs. As a key member of our team, you will be responsible for ensuring the quality of machine concept and design, collaborating with other departments and external suppliers to transfer mechanical information, and identifying...

  • Senior Mechanical Design Engineer

    1 month ago

    Suzhou, Jiangsu, China Bosch Full time

    Job OverviewBosch is seeking a highly skilled Senior Mechanical Design Engineer to contribute to our worldwide industrialization programs. As a key member of our team, you will be responsible for ensuring the quality of machine concept and design.Key ResponsibilitiesCollaborate with cross-functional teams, including project management, purchasing, and...

  • Senior Product Engineer

    1 week ago

    Suzhou, Jiangsu, China Timken Full time

    About TimkenAt Timken, we're driven by a passion for innovation and a commitment to making a difference in the world. Our team of 19,000 people in 45 countries is dedicated to improving the efficiency of industrial equipment and preparing for the future of motion on our planet and beyond.Job SummaryWe're seeking a highly skilled Senior Product Engineer to...

  • Senior Design Engineer

    2 weeks ago

    Suzhou, Jiangsu, China Magna Full time

    Job DetailsJob Number: 67140Group: Magna Mechatronics, Mirrors & LightingDivision: CoE - Mechatronics AsiaJob Type: Permanent/RegularLocation: SUZHOUJob SummaryMagna Mechatronics, Mirrors & Lighting is seeking a skilled Senior Design Engineer to join our team. As a key member of our CoE - Mechatronics Asia division, you will be responsible for developing...

  • Senior Digital Product Engineer

    2 weeks ago

    Suzhou, Jiangsu, China Flowserve Full time

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Our purpose is to build a more sustainable future, making the world better for everyone. With over 16,000 employees in more than 50 countries, we combine our global reach with local presence, supporting over 10,000 customers worldwide.We're...

  • Senior Product Development Engineer

    3 weeks ago

    Suzhou, Jiangsu, China HBK Full time

    About the RoleThis is an exciting opportunity to advance your career in a leading company within the test, measurement and data analytics industry. As a Senior Product Engineer, you will be a key contributor to our team, collaborating closely with colleagues from various business functions to drive innovation and success.Key ResponsibilitiesDesign and...

  • Senior Product Development Engineer

    1 month ago

    Suzhou, Jiangsu, China Nilfisk Group Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Product Development Engineer to join our team at Nilfisk Group. As a key member of our product development team, you will be responsible for leading the design and development of our high-pressure washing machines.Key ResponsibilitiesDevelop and implement product design and development...

  • Mechanical Design Engineer

    1 month ago

    Suzhou, Jiangsu, China KCC KONE Elevators Co. Ltd Full time

    Job DescriptionJob Title: Senior Mechanical EngineerCompany: KCC KONE Elevators Co. LtdJob Summary:We are seeking a highly skilled Senior Mechanical Engineer to join our team. The successful candidate will be responsible for designing, developing, and implementing mechanical systems for our elevator products.Key Responsibilities:Design and Development:...

  • Mechanical Design Engineer

    1 month ago

    Suzhou, Jiangsu, China BBS Automation Full time

    Job SummaryBBS Automation is seeking a skilled Mechanical Engineer to join our team. As a Mechanical Engineer, you will be responsible for designing and developing mechanical systems and products.Key ResponsibilitiesDesign and develop mechanical systems and products using SolidWorks software.Select and specify common standard mechanical parts, including...

  • Senior Product Engineer

    4 weeks ago

    Suzhou, Jiangsu, China Timken Full time

    About the Role:We are seeking a highly skilled Senior Product Engineer to lead our localization project for the growing GVBK China business. As a key member of our team, you will be responsible for implementing the project's next 5-year strategy.Key Responsibilities:Provide technical support for mass production of productsParticipate in feasibility research...

  • Senior Product Manager

    6 days ago

    Suzhou, Jiangsu, China 821 GlaxoSmithKline Philippines Inc Full time

    Job Title: Senior Product ManagerWe are seeking a highly skilled Senior Product Manager to join our team at 821 GlaxoSmithKline Philippines Inc. As a Senior Product Manager, you will be responsible for managing the integration of pharmaceutical brands and executing the marketing campaign to optimize the customer experience.Key Responsibilities:Translate...

  • Senior Product Manager

    6 days ago

    Suzhou, Jiangsu, China 821 GlaxoSmithKline Philippines Inc Full time

    Job Title: Senior Product ManagerAre you looking for a challenging role that combines strategic thinking with hands-on execution? As a Senior Product Manager at GSK, you will be responsible for leading the integration of pharmaceutical brands and executing marketing campaigns to optimize customer experience.Key Responsibilities:Translate customer insights...