Customer Experience Specialist

3 weeks ago


Qingdao, Shandong, China Maersk Full time
Customer Experience Roles

Maersk's Customer Experience team provides services to customers once they are onboarded in the Maersk environment. Key activities include:

  • Customer channel management
  • Case Management
  • Customer onboarding and relationship management
  • Contract and dispute management
  • and more.

Our team works closely with customers to understand their needs and provide tailored solutions.

Administrative Stream

The Administrative Stream includes roles that primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas.

At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.

Colleagues at this level work on tasks of limited scope and complexity, exercise independent judgment within defined boundaries and guidelines, and typically work under supervision.

Colleagues have knowledge of standardized work routines and methods, general facts and information, but may need to escalate non-routine problems to a more experienced colleague or supervisor.

Maersk is committed to a diverse and inclusive workplace and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing



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