Customer Support Specialist

4 weeks ago


Qingdao, Shandong, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time

Job Summary

We are seeking a highly skilled Customer Support Engineer to join our team at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司. As a key member of our support team, you will be responsible for providing technical assistance to our customers and ensuring their satisfaction with our products.

Key Responsibilities

• Provide technical support to customers via phone, email, and other communication channels

• Troubleshoot and resolve technical issues with our products

• Collaborate with cross-functional teams to identify and resolve product defects

• Develop and maintain technical documentation and knowledge base articles

Requirements

• Master's Level Degree or 0 years of work experience, or Bachelor's Level Degree or 1 year of work experience



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