Quality Assurance Manager

4 days ago


Dongguan, Guangdong, China The Langham, Shenzhen Full time

Job Summary

We are seeking a highly skilled Quality Assurance Manager to join our team at The Langham, Shenzhen. As a key member of our quality management team, you will be responsible for promoting our Quality League culture and developing Total Quality Management (TQM) systems.

Key Responsibilities

  • Develop and implement TQM systems, including Vision, Mission, and Value statements, Celebrate Success Index, Internal Communication Structure, Strategic and Improvement teams, and Guest Satisfaction Index (GSI) systems.
  • Coordinate internal strategic and improvement teams to drive quality excellence.
  • Transfer knowledge on quality management and Langham Logic to team members.
  • Provide training on quality management and Langham Logic to ensure a high level of quality awareness.
  • Manage and facilitate Langham Logic improvement teams to drive continuous improvement.
  • Implement GSI surveys and guest feedback systems to measure and improve quality.
  • Monitor and coordinate the hotel's mystery shopper program to ensure quality standards are met.
  • Coordinate quality audit and assessment programs to identify areas for improvement.
  • Facilitate the development and improvement of standards and procedures to ensure quality excellence.
  • Develop and maintain a document control system to ensure compliance with quality standards.
  • Integrate quality systems with other relevant systems, such as environmental protection and Health and Safety.
  • Assess operations daily to identify areas for improvement.
  • Observe and analyze daily operations to ensure quality standards are met.

Requirements

  • University graduate in any discipline.
  • At least 1 year of working experience in a hotel, service industry, or quality management role.
  • Strong knowledge of quality assurance and GSI systems and practices.
  • Competent in report writing and improvement facilitation.
  • Skilled in standards and procedures writing.
  • Knowledgeable of other related management systems, such as environmental protection and Health and Safety.


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