Customer Service Representative

4 weeks ago


Yantai, Shandong, China Marriott International Full time

Job Summary

We are seeking a skilled Customer Service Representative to join our team at Marriott International. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.

Key Responsibilities

  • Answer and respond to guest inquiries and requests via telephone, email, and chat
  • Operate the telephone switchboard, process guest requests for wake-up calls, and connect calls to the appropriate extension
  • Receive, record, and relay messages accurately
  • Log guest requests and issues into the computer system and follow up to ensure resolution
  • Provide information to guests about room features, property amenities, and local areas of interest
  • Process room service orders and answer questions on menu selection
  • Assist guests with accessing internet and guestroom entertainment

Requirements

  • Follow all company policies and procedures
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge guests according to company standards
  • Anticipate and address guests' service needs
  • Develop and maintain positive working relationships with others

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



  • Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and resolving any issues that may arise during their stay.Key...


  • Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesAnswer and respond to guest inquiries,...


  • Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Supervisor to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesAnswer and respond to guest...


  • Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott International. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins and check-outs, including confirming...


  • Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a detail-oriented and customer-focused Housekeeper to join our team at Marriott International. As a Housekeeper, you will be responsible for ensuring the highest level of cleanliness and comfort for our guests.Key ResponsibilitiesRespond promptly to guest requests and provide exceptional serviceRestock supplies and amenities in...


  • Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a detail-oriented and customer-focused Housekeeper to join our team at Marriott International. As a Housekeeper, you will be responsible for ensuring the highest level of cleanliness and comfort for our guests.Key ResponsibilitiesRespond promptly to guest requests and provide exceptional serviceRestock supplies and amenities in...


  • Yantai, Shandong, China Marriott International Full time

    Job SummaryThe Human Resources Manager II is responsible for supporting the Human Resources team in carrying out daily activities, including recruitment, total compensation, and training and development. This role focuses on delivering HR services that meet or exceed employee needs and enable business success, while ensuring compliance with all applicable...


  • Yantai, Shandong, China Marriott International Full time

    Job SummaryThe Human Resources Manager II is responsible for supporting the Human Resources team in carrying out daily activities, including recruitment, total compensation, and training and development. This role focuses on delivering HR services that meet or exceed employee needs and enable business success, while ensuring compliance with all applicable...


  • Yantai, Shandong, China Marriott International Full time

    Job SummaryThe Catering Sales Director is responsible for contracting and closing local catering and social business, ensuring timely and quality service delivery. This position aims to achieve catering revenue goals by actively up-selling each business opportunity to maximize revenue.Key Responsibilities• Manage sales efforts for the hotel, including...

  • Concierge Manager

    2 days ago


    Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Concierge to join our team at Marriott International. As a Concierge, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesRespond to guest requests for special arrangements or services, such as...

  • Financial Clerk

    2 weeks ago


    Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Financial Clerk to join our team at Marriott International. As a Financial Clerk, you will be responsible for maintaining accurate financial records, processing transactions, and providing excellent customer service.Key ResponsibilitiesProcess and record financial transactions, including...

  • Front Desk Supervisor

    2 weeks ago


    Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Marriott International. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesAssist guests with check-in, check-out, and...


  • Yantai, Shandong, China Westinghouse Electric Company LLC. Full time

    Job Summary:The Resident Site Engineering Manager-Haiyang is a critical role within Westinghouse Electric Company LLC, responsible for providing technical expertise and support to the Haiyang AP1000 Nuclear Power Plant in Shandong Province, China. This position requires a strong understanding of nuclear industry engineering principles and practices, as well...


  • Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Recreation Attendant to join our team at Marriott International. As a Recreation Attendant, you will be responsible for creating a fun and relaxing atmosphere for our guests, promoting recreation activities, and providing exceptional customer service.Key ResponsibilitiesEncourage and recruit...

  • Concierge Manager

    2 weeks ago


    Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Concierge to join our team at Marriott International. As a Concierge, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesRespond to guest requests for special arrangements or services, such as...

  • Hotel Supervisor

    2 weeks ago


    Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Supervisor to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesAnswer and respond to guest calls,...

  • Concierge Manager

    4 weeks ago


    Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and experienced Concierge to join our team at Marriott International. As a Concierge, you will be responsible for providing exceptional guest service and ensuring that every guest has a memorable and enjoyable stay with us.Key ResponsibilitiesRespond to guest requests for special arrangements or services, such as...

  • Concierge Manager

    5 days ago


    Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Concierge to join our team at Marriott International. As a Concierge, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesRespond to guest requests for special arrangements or services, such as...


  • Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Marriott International. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.Key...


  • Yantai, Shandong, China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Marriott International. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.Key...