Strategic Operations Lead

1 month ago


Chengdu, Sichuan, China Amazon Joyo Co., Ltd. Full time
Job Summary

We are seeking a Strategic Operations Lead to join our team at Amazon Joyo Co., Ltd. This role will oversee the overall operational excellence of our PSS teams, ensuring quality, efficiency, and employee experience metrics are met. The successful candidate will have 3+ years of experience managing large-scale operations and front-line supervisors.

About the Role

This is a leadership position that requires strong strategic thinking, people management skills, and the ability to drive process improvements. As a Strategic Operations Lead, you will be responsible for:

  • Direct line management for Premium SPS Account Managers (20-24)
  • Managing performance and behavior through effective coaching and mentorship
  • Implementing performance goals, monitoring, and evaluating against pre-set goals
  • Regularly reviewing and analyzing team data to identify areas for improvement
  • Ensuring SPS Account Managers understand the team's vision, mission, and behavior criteria
  • Overseeing short-term staffing plans and scheduling adherence in partnership with workflow
  • Participating in Kaizen events to implement process improvements
  • Nurturing a culture aligned with leadership principles
  • Conducting seller interaction audits and providing coaching
Requirements

To succeed in this role, you should have:

  • 3+ years of experience managing large-scale operations with front-line supervisor experience
  • A proven track record of implementing change management successfully transitioning programs into large-scale operations
About Us

Amazon Joyo Co., Ltd. is a leading e-commerce company dedicated to providing an exceptional customer experience. We offer competitive salaries, benefits, and opportunities for growth and development. Estimated salary: ¥4,500,000 - ¥6,000,000 per year.



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