Technical Service Engineer

2 months ago


Ningbo, Zhejiang, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time
Job Summary

We are seeking a highly skilled and experienced Customer Support Engineer to join our team at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers, ensuring their equipment is running smoothly and efficiently.

Key Responsibilities
  • Technical Support: Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via remote access or on-site visits, ensuring equipment enhances customer production.
  • Equipment Repair and Maintenance: Repair and update equipment at customer facilities, ensuring minimal downtime and optimal performance.
  • Problem-Solving: Resolve system-level problems with multiple causes, utilizing technical knowledge, education, training, and certification.
  • Process Improvement: Identify and recommend process improvements to prevent equipment failures and optimize customer production.
  • Documentation and Reporting: Prepare and submit detailed service reports and documentation to support functions, highlighting recurring problems and areas for improvement.
  • Customer Communication: Provide clear and concise communication to customers, including quotes for labor, travel expenses, and parts needed.
  • Team Collaboration: Assist other field service engineers, provide technical guidance, and support Installation Engineers on installations and demonstrations.
  • Training and Development: Conduct customer orientation and technical training on equipment maintenance and support, ensuring customers are equipped to operate and maintain their equipment effectively.
  • Travel and Logistics: Travel to customer facilities, utilizing commercial transportation, to provide on-site support and maintenance.
  • Knowledge Management: Contribute to the capture, reuse, collaboration, and improvement of knowledge using available systems, ensuring best practices are shared and implemented across the organization.
Requirements
  • Education: Master's Level Degree or Bachelor's Level Degree with related work experience.
  • Experience: 0 years related work experience or 2 years related work experience.


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