Technical Service Engineer
2 months ago
We are seeking a highly skilled and experienced Customer Support Engineer to join our team at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers, ensuring their equipment is running smoothly and efficiently.
Key Responsibilities- Technical Support: Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via remote access or on-site visits, ensuring equipment enhances customer production.
- Equipment Repair and Maintenance: Repair and update equipment at customer facilities, ensuring minimal downtime and optimal performance.
- Problem-Solving: Resolve system-level problems with multiple causes, utilizing technical knowledge, education, training, and certification.
- Process Improvement: Identify and recommend process improvements to prevent equipment failures and optimize customer production.
- Documentation and Reporting: Prepare and submit detailed service reports and documentation to support functions, highlighting recurring problems and areas for improvement.
- Customer Communication: Provide clear and concise communication to customers, including quotes for labor, travel expenses, and parts needed.
- Team Collaboration: Assist other field service engineers, provide technical guidance, and support Installation Engineers on installations and demonstrations.
- Training and Development: Conduct customer orientation and technical training on equipment maintenance and support, ensuring customers are equipped to operate and maintain their equipment effectively.
- Travel and Logistics: Travel to customer facilities, utilizing commercial transportation, to provide on-site support and maintenance.
- Knowledge Management: Contribute to the capture, reuse, collaboration, and improvement of knowledge using available systems, ensuring best practices are shared and implemented across the organization.
- Education: Master's Level Degree or Bachelor's Level Degree with related work experience.
- Experience: 0 years related work experience or 2 years related work experience.
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