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Technical Service Specialist
1 month ago
Role Overview
As a Sr. Technical Service Specialist at Abbott, you will play a critical role in delivering exceptional technical support to our customers. Your primary responsibility will be to provide timely and effective solutions to customer inquiries, ensuring their instruments are running smoothly and efficiently.
Key Responsibilities
- Partner with sales, marketing, and other functional areas to respond to customer needs and ensure compliance with current guidelines.
- Provide superior customer service by applying effective communication skills and proactively managing high-stress situations.
- Delight customers by providing support, including installation, preventive maintenance, technical service bulletins, and repair, while documenting and following up on calls as per Abbott Diagnostics quality system.
- Collaborate cross-functionally and internally to resolve issues efficiently and satisfactorily, exceeding customer needs.
- Successfully achieve established business metrics, including service sales, cost of service, and key performance indicators for assigned customers/accounts.
- Champion the utilization of remote support tools to proactively improve instrument uptime.
- Proactively improve expertise through continuous learning and certifications.
Requirements
- Bachelor's degree or equivalent relevant experience required.
- Bachelor's/Engineering degree in Bio Medical/Electrical/Mechanical or Medical Technology preferred.
- Practical experience of interfacing with customers preferred.
- Basic English skills preferred (written and oral). Proficiency in local language required.
- Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright, and ethical manner.
