Cloud Solutions Architect

4 weeks ago

Shenzhen, Guangdong, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) Full time
Technical Account Manager

Are you a technical expert looking to make a meaningful impact in the cloud computing industry? We're seeking a skilled Technical Account Manager to join our team at Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch).

About the Role

As a Technical Account Manager, you will play a critical role in fostering the growth and success of our enterprise customers. You will serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises.

Key Responsibilities
  • Act as a single point of contact for Enterprise Support customers
  • Make recommendations on how new AWS offerings fit in the company strategy and architecture
  • Complete analysis and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS (e.g. feature requests)
  • Participate in customer-requested meetings (onsite or via phone)
  • Have access and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Work with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
  • Be available in non-business hours to handle urgent issues
Requirements
  • 5+ years of experience in design/implementation/operations/consulting with distributed applications
  • 5+ years of technical engineering experience
  • Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment
Preferred Qualifications
  • Experience as a technical lead, internally or externally in a customer-facing role
  • Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
  • Master's Degree or PhD in Engineering or a related STEM field
  • Proven experience working with large enterprise customers
  • Background in a 24x7 operational services or support environment
  • Track record in influencing management in technical, operational, and strategic decisions
  • Hands-on experience with AWS services and/or other cloud offerings

We are open to hiring candidates to work out of one of the following locations:

Shenzhen, 44, CHN

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