Epic Training Leadership Experience

1 month ago


Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

Unlock Your Potential as a Site Training Manager

We are seeking an exceptional Site Training Manager to join our team at Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch. As a key member of our training team, you will be responsible for delivering high-quality learning programs to new hires and existing Seller Support Associates in our Chengdu site.

About the Role

As a Site Training Manager, you will partner with Regional Training Manager to ensure the delivery of needed learning interventions, manage trainers, track delivery quality, maintain and communicate performance metrics reporting, and track associate performance to ensure continuous improvement.

You will develop an active partnership with senior leaders across the CN Operations organization to coordinate training resources and drive consistencies in performance. You will also consult with Capacity Planning, Workflow Management, and Site Leaders to determine specific training requirements and provide resources to meet the workforce training needs of the business.

Main Responsibilities

  • Hire, manage, coach, assess, and develop the Chengdu Seller Support trainers and coordinate their work.
  • Implement learner performance goals, monitor, and evaluate against pre-set goals, implementing action plans to resolve performance barriers as needed.
  • Plan and coordinate all required Associate training by maximizing resources.
  • Train, assess, coach, and develop Auxiliary Trainers and coordinate their work.
  • Provide reports and statistics on Specialty- and Site-specific training performance against goals.
  • Partner with Chengdu Site Leadership to ensure that training is appropriate to the training audience and designed to fulfill requirements with the optimal delivery methodology for strategic training initiatives.
  • Team with Chengdu Site Leadership to drive Global Agent Development strategy, infrastructure, best practices, and continuous improvement.
  • Ensure complete, accurate, and timely data collection and communication by trainers.
  • Deliver training as needed - up to 20%.
  • Lead by example, modeling Amazon's leadership principles.

What We Offer

Our ideal candidate has three years of successful experience as a people manager, skilled in assessing, mentoring, and coaching training skills. They should have a high level of adaptability, flexibility, and effectiveness in handling multiple priorities simultaneously.

We offer an estimated salary of $100,000 per year, depending on location and qualifications. The salary may vary based on your background and experience.


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