Site Training Manager

2 weeks ago

Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

Job Summary


The Site Training Manager will be responsible for coordinating, executing, and implementing all learning programs used to train new hire and existing Seller Support Associates in the Chengdu site. This role will partner with Regional Training Manager to ensure delivery of needed learning interventions, manage trainers, and track delivery quality.


Key Responsibilities



  • Hire, manage, coach, assess, and develop the Chengdu Seller Support trainers and coordinate their work.
  • Implement learner performance goals, monitor, and evaluate against pre-set goals, implementing action plans to resolve performance barriers as needed.
  • Plan and coordinate all required Associate training by maximizing resources.
  • Train, assess, coach, and develop Auxiliary Trainers and coordinate their work.
  • Provide reports and statistics on Specialty- and Site-specific training performance against goals.
  • Partner with Chengdu Site Leadership to ensure that training is appropriate to the training audience and designed to fulfill requirements with the optimal delivery methodology for strategic training initiatives.
  • Team with Chengdu Site Leadership to drive Global Agent Development strategy, infrastructure, best practices, and continuous improvement.
  • Ensure complete, accurate, and timely data collection and communication by trainers.
  • Deliver training as needed - up to 20%.
  • Lead by example, modeling Amazon's leadership principles.

Requirements



  • Three years successful experience as a people manager.
  • Skilled in assessing, mentoring, and coaching training skills.
  • High level of adaptability, flexibility, and effectiveness in handling multiple priorities simultaneously.
  • Exceptional communication skills: must be a poised, confident, and engaging presenter of a wide variety of topics in a range of settings, including delivering to large and remote audiences.
  • Excellent written skills: must be able to write a variety of documents, including proposals, reports, training course outlines and content, written tests/assessments, and other documents necessary for training department management.
  • Adult learning methodology expertise, including delivery, assessment, evaluation, and how to maximize the assimilation and retention level of the audience.
  • Exceptional relationship-building and influencing skills and the ability to lead a functional organization without direct authority.
  • Ability to collaborate with a range of business partners, including instructional designers, subject matter experts, and other business partners in strategic planning, training development & delivery, team expansion, management, and development.
  • Demonstrated knowledge of adult learning and training practices especially in technical support contexts.
  • Skilled in use of training technology for delivery and use of technology for development of training materials and general work deliverables.
  • Fluent in English reading, writing, and speaking.
  • Bachelor degree in related field.

Preferred Qualifications



  • Successful experience managing a team in a multinational organization.
  • Experience in a technical training role.
  • Experience in contact center management or training.
  • Learning/training certification a plus.

About Us


Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch is a leading provider of technology solutions and services. We are committed to delivering high-quality training programs that meet the needs of our clients.


What We Offer



  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a talented and diverse team.

How to Apply


If you are a motivated and experienced training professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].


We look forward to hearing from you


Equal Employment Opportunity


Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.


Disclaimer


The information contained in this job description is accurate at the time of posting and may be subject to change.

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