Technical Service Specialist

2 months ago


Chengdu, Sichuan, China Thermo Fisher Scientific Full time

Job Summary

We are seeking a highly skilled Field Service Engineer to join our team in providing exceptional service and support for our customers in China. As a Field Service Engineer, you will be responsible for leading on-site service teams to deliver the best quality of service to our customers.

Key Responsibilities

  1. Prepare, schedule, coordinate, and monitor assigned projects to ensure timely completion and customer satisfaction.
  2. Lead on-site service teams to provide technical expertise and support for customers, ensuring seamless project implementation and delivery.
  3. Perform quality control of work, including budget, schedule, and personal performance, and report regularly on project status to management.
  4. Provide and update operation and maintenance work plans and reports to management and customers as required.
  5. Organize and attend customer meetings to ensure project implementation and delivery, and provide effective communication with internal and external stakeholders.
  6. Follow all safety and administration policies, and ensure compliance with delegated responsibilities.
  7. Communicate effectively with customers, service teams, sales teams, and project teams to ensure prompt and responsive service delivery.

Requirements

  1. Bachelor's degree in a related field, with a preference for a master's degree in chemistry, pharmacy, biology, materials science, or a related field.
  2. 3+ years of working knowledge of analytical instruments, with experience in LC-MS instruments being highly beneficial.
  3. Be patient, self-motivated, and able to work under stress, with excellent problem-solving skills and hands-on technical ability.
  4. Be willing to travel extensively in China and work with a flexible time frame.
  5. Have good communication skills, with the ability to write and read emails in English and communicate effectively with foreign engineers for technical issues.


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