Technical Service Specialist
2 months ago
Job Summary
We are seeking a highly skilled Field Service Engineer to join our team in providing exceptional service and support for our customers in China. As a Field Service Engineer, you will be responsible for leading on-site service teams to deliver the best quality of service to our customers.
Key Responsibilities
- Prepare, schedule, coordinate, and monitor assigned projects to ensure timely completion and customer satisfaction.
- Lead on-site service teams to provide technical expertise and support for customers, ensuring seamless project implementation and delivery.
- Perform quality control of work, including budget, schedule, and personal performance, and report regularly on project status to management.
- Provide and update operation and maintenance work plans and reports to management and customers as required.
- Organize and attend customer meetings to ensure project implementation and delivery, and provide effective communication with internal and external stakeholders.
- Follow all safety and administration policies, and ensure compliance with delegated responsibilities.
- Communicate effectively with customers, service teams, sales teams, and project teams to ensure prompt and responsive service delivery.
Requirements
- Bachelor's degree in a related field, with a preference for a master's degree in chemistry, pharmacy, biology, materials science, or a related field.
- 3+ years of working knowledge of analytical instruments, with experience in LC-MS instruments being highly beneficial.
- Be patient, self-motivated, and able to work under stress, with excellent problem-solving skills and hands-on technical ability.
- Be willing to travel extensively in China and work with a flexible time frame.
- Have good communication skills, with the ability to write and read emails in English and communicate effectively with foreign engineers for technical issues.
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