Global Logistics Operations Specialist
1 month ago
Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch is seeking a highly motivated Import & Export Ops Specialist to join our team.
About UsWe are part of one of the world's most advanced fulfillment and logistic networks, serving customers with best-in-class logistics services. Our team in China is dedicated to international expansion goals and strives to provide seamless experiences for selling partners.
Job DescriptionAs an Import & Export Ops Specialist, you will be responsible for handling assigned daily tasks according to process maps and SOPs, managing and resolving exceptions, and collaborating with origin and destination teams to solve issues/requests. You will also handle problems with minimal visible risks or roadblocks, troubleshoot issues with no existing procedures or SOPs, evaluate compliance risks, and escalate roadblocks.
You will work on standardization and Kaizen among internal function partners to improve operation efficiency and service quality, act as a team process expert to co-work with stakeholders on process improvement and UAT Test for new features, and take additional duties assigned by leadership as business-related services and operation scope continue to expand.
You will support new initiatives and programs to drive operational excellence in terms of speed and cost, service quality.
Responsibilities- Handle assigned daily tasks according to process maps and SOPs.
- Manage and resolve exceptions in daily work.
- Collaborate with origin and destination teams to solve issues/requests.
- Handle problems with minimal visible risks or roadblocks.
- Troubleshoot issues with no existing procedures or SOPs.
- Evaluate compliance risks and escalate roadblocks.
- Work on standardization and Kaizen among internal function partners.
- Act as a team process expert to co-work with stakeholders on process improvement and UAT Test for new features.
To succeed in this role, you will need:
- Bachelor Degree or Equivalent Experience.
- 5+ years working experience in the industry (Logistics/Freight Forwarding/Supply Chain Industry/Broker/Customer Agent).
- Proficient written and oral communication skills in both English and Chinese.
- Proficient in Microsoft Office products (Excel and Word) and solid data analysis skills.
- Strong sense of responsibility and ownership to meet deadlines, maintain a strong attention to details, and work as a team member.
- Capability of operation standardization and process improvement.
- Good communication skill and co-work with cross teams experience.
- Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
- Manage multiple tasks and have a sense of urgency to prioritize tasks.
- Strong mindset of Customer Obsession.
- Quick and keen learner.
- Experience as Process Improvement Expert, Business Analysis, and Project Management.
- Customer-oriented mindset.
- Trade lane knowledge of CN-US/EU/JP.
- Strong data skill and analysis.
- 6 Sigma and Lean mindset.
Please note that the salary range is based on industry standards and may vary depending on individual qualifications and experience.
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