Data Entry Specialist

6 days ago


Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 Full time

At Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch, we are seeking a skilled Data Entry Specialist to join our team in Chengdu, China.

Job Summary

We are looking for a detail-oriented and customer-focused individual to manage data entry tasks related to shipments, including validating information provided by customers, contacting customers for clarification, and keying in data into our system.

The ideal candidate will have excellent communication skills, both written and verbal, in English, with the ability to work independently and meet deadlines. They should also be able to identify and escalate issues, possess a process improvement mindset, and be willing to take on additional duties as needed.

Responsibilities

  • Validate data/information provided by customers
  • Contact customers for clarification/incorrect data
  • Key in data/information into our system
  • Ensure accuracy and alignment with SOP/requirements
  • Escalate issues/problems encountered in daily work
  • Collaborate with logistics teams and service providers to solve shipment issues
  • Provide 1st Tier support for Seller Service queries related to shipments
  • Perform other ad-hoc tasks assigned by leaders

Requirements

  • 2+ years of working experience
  • Flexible schedule/shift/work area, including weekends, nights, and/or holidays if needed
  • Proficiency in MS Office applications (Excel, Word, Outlook)
  • Able to meet deadlines, prioritize workloads, maintain attention to detail, and work independently
  • Customer-oriented mindset, sense of urgency in completing departmental and personal goals
  • Will to take additional duties/tasks assigned by leadership
  • Good written/read communication skills in English

Preferred Qualifications

  • Working experience in international forwarding/Customer service Fields
  • Continuous learning of working-related skills and knowledge
  • Good verbal communication skills in English
  • Process improvement mindset in daily work, able to identify and escalate issues

Salary Estimate

RMB 60,000 - RMB 80,000 per annum, depending on experience and qualifications.



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