Operations Specialist

6 days ago


Chengdu, Sichuan, China DSV Full time

Job Summary:

As an Operations Specialist at DSV, you will be responsible for ensuring the smooth execution of cargo movements. Your role will involve coordinating with clients and PVG coordinators to resolve clearance issues and arrange deliveries. You will also need to communicate effectively with overseas teams regarding operational and accounting matters.

Key Responsibilities:

  1. Coordinate with clients and PVG coordinators to resolve clearance issues and arrange deliveries.
  2. Communicate with overseas teams regarding operational and accounting matters.
  3. Verify costs from subcontractors and maintain a high level of cost consciousness.
  4. Ensure data quality in GEE/DTT systems.
  5. Complete reports in line with client SOPs.
  6. Provide help desk support for operation-related questions.
  7. Handle customer complaints and claims, and coordinate exceptional cases with agents.
  8. Escalate issues to relevant account owners or superiors when necessary.
  9. Perform other tasks assigned by superiors.

About DSV:

DSV – Global transport and logistics is a leading provider of transportation and logistics services. We are committed to delivering exceptional customer service and ensuring the smooth execution of cargo movements.


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