Amazon E-Commerce Support Specialist

1 month ago

Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time
About the Role

We are seeking a highly skilled and motivated Amazon E-Commerce Support Specialist to join our team in Beijing/Chengdu. As a key member of our Seller Support team, you will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform.

Job Description

The successful candidate will have an immediate impact on the customer experience of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.

You will act as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. Your responsibilities will include:

  • Providing prompt and efficient service to Amazon Sellers and Merchants, including the appropriate escalation of Sellers' issues.
  • Maintaining a positive and professional demeanor at all times, portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrating excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
Requirements and Qualifications

To be successful in this role, you will need:

  • A strong passion for customer service, with a keen logical thinking and analytical skills.
  • Excellent communication, composure, and professional attitude.
  • High energy, solution-focused, and proactive problem-solving abilities.
  • Ability to work to high performance targets and adapt to changing business needs.
Preferred Qualifications

We are looking for candidates with:

  • High-level technical proficiency, particularly with MS Office applications, Excel, and Internet Explorer/Mozilla Firefox.
  • Business acumen in areas of e-commerce and retail.
  • Process improvement awareness and experience.
  • Strong prioritization and time management skills, with a high degree of flexibility.
About Us

We are Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch, a leading e-commerce company dedicated to providing exceptional customer experiences. We offer a dynamic and supportive work environment, competitive salary, and opportunities for growth and development.

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