E-commerce Account Development Specialist

1 month ago

Chengdu, Sichuan, China Amazon Joyo Co., Ltd. - B43 Full time

About Amazon Joyo Co., Ltd. - B43


Amazon Joyo Co., Ltd. - B43 is a leading e-commerce company with a mission to be Earth's most customer-centric organization.


We strive to build a place where people can come to find and discover anything they might want to buy online, with a focus on providing an exceptional seller experience.



About the Role

We are seeking a highly skilled E-commerce Account Development Specialist to join our Seller Support team. As an integral part of our organization, you will play a crucial role in driving business growth by providing outstanding support to our sellers.



Key Responsibilities:

  • Provide proactive and reactive support to manage a constantly growing catalog of sellers, connecting with them through Paragon and resolving issues efficiently.
  • Collaborate with other departments, such as the PQ team and Account Management team, to address seller inquiries and provide prompt service to paid sellers.
  • Work closely with sellers to identify and drive improvement defects that impact their account health or standing.
  • Develop relationships with each seller account and manage outreach campaigns, including account issues, inactive listings, and marketplace abuse.
  • Conduct root cause analysis by recognizing seller contact patterns, performance trends, and direct contact with seller leadership and operations teams.
  • Serve as the escalation point for sellers, managing sensitive situations with integrity and discretion.
  • Create an open environment where sellers feel comfortable communicating their needs and concerns.
  • Capture success stories and surface innovative ideas to drive improvement for all sellers.
  • Contribute to building a positive team environment, proactively aiding team members and consistently delivering quality results.


BASIC QUALIFICATIONS:

  • Bilingual or Trilingual skills, fluent in English writing.
  • Demonstrated excellent communication skills (verbal and written) with external leadership and internal operations teams through multiple channels.
  • Proven skills using data to drive analysis for making business decisions using Excel or other analytical tools.
  • Proven track record of taking ownership and delivering results while liaising between clients and internal teams.
  • Proven knowledge in account management.
  • Demonstrate effective communication, composure, and professional attitude.
  • Think strategically and tactically to implement creative solutions.
  • Demonstrated time management and multitasking skills, self-discipline, ownership, and a bias for action.


PREFERRED QUALIFICATIONS:

  • Desire to work with sellers to grow their business by providing the highest quality customer experience.
  • Strong attention to detail and follow-through.
  • Understanding of basic XML and SQL concepts to assist in root cause analysis and data dive.


About You

You should have at least 2 years of experience in a similar role, preferably in the e-commerce industry. You should possess strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a dynamic team.


The ideal candidate will have a passion for providing exceptional customer service, a strong understanding of e-commerce principles, and the ability to think creatively to drive business growth.


We offer a competitive salary package, including a base salary of $85,000 per annum, plus additional benefits and bonuses based on individual performance.


If you are a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.

  • Amazon E-Commerce Support Specialist

    1 month ago

    Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    About the RoleWe are seeking a highly skilled and motivated Amazon E-Commerce Support Specialist to join our team in Beijing/Chengdu. As a key member of our Seller Support team, you will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform.Job DescriptionThe successful candidate will have an...

  • E-commerce Leader for SAP Commerce Cloud

    1 month ago

    Chengdu, Sichuan, China SAP Full time

    Job OverviewSAP is a leading enterprise software company that empowers customers to run better. We are seeking an experienced E-commerce Leader to head our SAP Commerce Cloud Dev Teams in Chengdu.The successful candidate will lead a development unit with a group of software engineers, mentor and coach team members, and drive best practices in software...

  • Lead Data Architect for E-Commerce Financing Solutions

    1 month ago

    Chengdu, Sichuan, China FundPark Full time

    FundPark: Revolutionizing E-Commerce FinancingFundPark is a fintech pioneer, specializing in innovative financing solutions tailored to the unique needs of e-Commerce SMEs. We believe these businesses are the backbone of the economy, driving innovation and competition, creating jobs, and contributing to economic growth. However, traditional financial...

  • Global E-commerce Growth Strategist

    1 month ago

    Chengdu, Sichuan, China Amazon (Shanghai) International Trading Co., Ltd Full time

    About Amazon (Shanghai) International Trading Co., LtdWe are looking for a talented Senior Seller Consultant to join our China team.Job DescriptionAs a Senior Seller Consultant, you will play a key role in driving new business growth and maximizing revenue generation across Amazon's suite of products for merchants. Your responsibilities will include...

  • Senior Ecommerce Business Development Manager for Cross Border Sales

    1 month ago

    Chengdu, Sichuan, China Amazon (Shanghai) International Trading Company Limited Full time

    Company OverviewAmazon China Global Selling Service+ team is driving the growth of cross border e-commerce sales worldwide. With over 2 million sellers utilizing our platform, we are expanding our infrastructure to support this expansion.Job SummaryWe are seeking a seasoned BD manager to identify opportunities for bringing services products to Chinese...

  • Ecommerce Business Development Manager

    2 months ago

    Chengdu, Sichuan, China Amazon (Shanghai) International Trading Company Limited Full time

    Job Title: Sr Service+ Consulting Manager, AmazonAbout the Role:Amazon (Shanghai) International Trading Company Limited is seeking an experienced Sr Service+ Consulting Manager to join our team in China. As a key member of our ESM Service+ team, you will play a critical role in driving the adoption of our Paid Account Service product among Chinese sellers,...

  • Senior Accounting Specialist

    1 month ago

    Chengdu, Sichuan, China Bosch Full time

    Job Summary As a Senior Accounting Specialist in the Accounts Payable (AP) team at Bosch, you will play a critical role in ensuring the accurate and timely processing of supplier invoices. With a strong focus on compliance and corporate regulations, you will be responsible for performing booking of supplier invoices, identifying and communicating any...

  • Strategic Operations Lead

    1 month ago

    Chengdu, Sichuan, China Amazon Joyo Co., Ltd. Full time

    Job SummaryWe are seeking a Strategic Operations Lead to join our team at Amazon Joyo Co., Ltd. This role will oversee the overall operational excellence of our PSS teams, ensuring quality, efficiency, and employee experience metrics are met. The successful candidate will have 3+ years of experience managing large-scale operations and front-line...

  • Artist Development Specialist

    2 months ago

    Chengdu, Sichuan, China Believe Full time

    Artist Development SpecialistBelieve is seeking a highly skilled Artist Development Specialist to join our team. As an Artist Development Specialist, you will be responsible for driving streams of an artist across their full catalogue, audio or video. This includes accelerating artists' audience development to create a flywheel effect.You will achieve this...

  • Financial Operations Specialist

    1 month ago

    Chengdu, Sichuan, China Maersk Full time

    Job DescriptionWe are seeking a highly skilled Financial Operations Specialist to join our team at Maersk. This is a fantastic opportunity for an individual with a strong background in accounting and finance to take on a key role in supporting our financial operations.About the RoleThe Financial Operations Specialist will be responsible for overseeing...

  • Cloud ERP Business Development Associate

    1 month ago

    Chengdu, Sichuan, China SAP Full time

    Job OverviewWe are seeking a highly motivated Cloud ERP Business Development Associate to join our Digital Sales Development team. This role will focus on generating new pipeline and driving sales growth through targeted outbound campaigns, lead nurturing, and partnership with our Sales and Marketing teams.About the RoleThe Cloud ERP Business Development...

  • High-Profile Account Specialist for International Partners

    1 month ago

    Chengdu, Sichuan, China Amazon Joyo Co., Ltd. Full time

    Amazon Joyo Co., Ltd. is committed to delivering unparalleled customer experiences, and we're seeking an exceptional individual to join our team as a High-Profile Account Specialist for International Partners.About the Role:We are looking for a highly skilled and experienced professional to handle complex account management tasks, ensuring seamless...

  • Software Development Specialist

    1 month ago

    Chengdu, Sichuan, China AIA Full time

    About AIA Digital+AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a better tomorrow, we want to...

  • Electrical Product Development Specialist

    1 month ago

    Chengdu, Sichuan, China Molex Full time

    About the RoleWe are seeking an Electrical Product Development Specialist to join our team at Molex. This role will be responsible for developing new products and improving existing ones, with a focus on electrical engineering.Job ResponsibilitiesDevelop NPI projects from concept to launch, ensuring timely and cost-effective completion.Provide...

  • Senior Operations Manager I

    2 months ago

    Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 Full time

    About the RoleFulfillment Operations Team Lead is responsible for overseeing the daily operations of the Support Operations team, ensuring that all team members are working efficiently and effectively to deliver exceptional customer experiences.Key ResponsibilitiesSet the vision, direction, and culture of the team by managing individual and team performance...

  • Senior Artist Development Specialist

    1 month ago

    Chengdu, Sichuan, China Believe Full time

    Company Overview:We are Believe, a dynamic company dedicated to delivering exceptional results in the music industry. Our team is passionate about discovering and nurturing talented artists, and we're looking for a skilled Senior Artist Development Specialist to join our ranks.Salary:$80,000 - $120,000 per annumJob Description:As a Senior Artist Development...

  • Actuarial Development Specialist

    1 month ago

    Chengdu, Sichuan, China AIA Full time

    AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.We are seeking a highly skilled Actuarial Development Specialist to join our team. In this role, you will...

  • Precision Measurement Specialist

    1 month ago

    Chengdu, Sichuan, China Molex Full time

    Job OverviewWe are seeking a skilled Precision Measurement Specialist to join our team at Molex. In this role, you will be responsible for measuring new products' dimensions and creating inspection reports in accordance with product drawings and other requests.Key ResponsibilitiesFirst article dimension inspection and reportingAnnual inspection and...

  • Cloud Development Specialist

    1 month ago

    Chengdu, Sichuan, China AIA Full time

    AIA Digital+We are a Technology, Digital and Analytics innovation hub dedicated to powering AIA in its pursuit of efficiency, connectivity, and innovation. Our purpose is to help millions of people across Asia-Pacific live healthier, longer, better lives.As a driven professional, you have the opportunity to play an active role in shaping a better tomorrow...

  • Japan Financial Operations Specialist

    1 month ago

    Chengdu, Sichuan, China Maersk Full time

    We are seeking a skilled Japan Financial Operations Specialist to join our team at Maersk. The ideal candidate will have responsibility for ensuring the accuracy and compliance of financial operations within Japan.As a key member of our finance team, you will be responsible for performing monthly and annual closing procedures, risk and control environment...