High-Profile Account Specialist for International Partners
1 month ago
Amazon Joyo Co., Ltd. is committed to delivering unparalleled customer experiences, and we're seeking an exceptional individual to join our team as a High-Profile Account Specialist for International Partners.
About the Role:
We are looking for a highly skilled and experienced professional to handle complex account management tasks, ensuring seamless interactions between Amazon Joyo Co., Ltd. and our international partners.
Key Responsibilities:
- Solve intricate issues escalated by high-profile clients, utilizing strong analytical and problem-solving skills to resolve disputes efficiently.
- Work collaboratively with cross-functional teams to identify root causes and drive process improvements, enhancing the overall partner experience.
- Maintain aggressive service level standards for escalations, providing timely and accurate updates on resolution status.
- Drive metric achievement by closely tracking and resolving each escalation, ensuring optimal partner satisfaction.
- Dive deep into repeated issues for individual partners, surfacing success stories and innovative ideas to improve processes for all partners.
- Lead small to medium-sized projects from initiation to resolution, focusing on internal business operations improvements, partner-facing products/processes, and updates impacting partner support.
- Assist internal stakeholders with information and data requests related to policies, processes, and actions taken on partner accounts.
Requirements:
- At least 6 months of Amazon Selling Partner Support experience or 1+ year relevant experience in handling and resolving customer issues.
- Able to work independently and willing to dive deep with minimal supervision to drive solutions, self-motivated, and flexible in approaching responsibilities and change.
- Proficiency in using written and oral communication skills, able to use English and Chinese in business environments.
- Demonstrate effective conflict resolution and negotiation skills, professional attitude.
- Demonstrate comprehension skills (reading and listening) and ability to understand and represent partner issues.
- Demonstrate superior time management and multitasking skills, self-discipline.
- Demonstrate sound judgment and discretion.
Preferred Qualifications:
- Highly experienced in handling complicated executive-type escalations, problem ticketing, incident management, or very comparable and relevant alternative experience is preferred.
- Strong written and verbal communication skills, including the ability to comfortably engage with all levels of stakeholders internally and externally.
- Proven ability to build relationships and influence others across the organization.
- Project management experience and skills.
- Business acumen and critical thinking.
Compensation: $80,000 - $120,000 per annum, depending on qualifications and experience.
-
Chengdu, Sichuan, China Amazon Joyo Co., Ltd. Full timeAbout the OpportunityAmazon Joyo Co., Ltd. is seeking an Executive Selling Partner Relations Account Manager who will be responsible for handling escalated matters that originate with the Seller/Vendor/Brand or Selling Partner. These escalations arrive through various inputs, requiring work cross-functionally throughout the organization with the appropriate...
-
Education Specialist for High School in Chengdu
1 month ago
Chengdu, Sichuan, China eChinaCareers Full timeAbout the RoleWe are seeking an experienced Education Specialist to join our team at a high school in Chengdu. This is a full-time position starting soon.Company OverviewThe school is a leading educational institution covering an area of 666 square meters, with over 650 teaching staff, 450 full-time teachers, and more than 116 classes catering to over 6,500...
-
Senior Accounting Specialist
1 month ago
Chengdu, Sichuan, China Bosch Full timeJob Summary As a Senior Accounting Specialist in the Accounts Payable (AP) team at Bosch, you will play a critical role in ensuring the accurate and timely processing of supplier invoices. With a strong focus on compliance and corporate regulations, you will be responsible for performing booking of supplier invoices, identifying and communicating any...
-
E-commerce Account Development Specialist
1 month ago
Chengdu, Sichuan, China Amazon Joyo Co., Ltd. - B43 Full timeAbout Amazon Joyo Co., Ltd. - B43Amazon Joyo Co., Ltd. - B43 is a leading e-commerce company with a mission to be Earth's most customer-centric organization.We strive to build a place where people can come to find and discover anything they might want to buy online, with a focus on providing an exceptional seller experience.About the RoleWe are seeking a...
-
Chengdu, Sichuan, China eChinaCareers Full timeTeach and InspireWe are seeking a qualified Academic Writing Specialist to join our team at an International School in Chengdu. This full-time position starts as soon as possible.Key Responsibilities:Deliver engaging literature and academic writing lessons to high school students aged 15-18Develop and teach lesson plans, assessments, and report comments to...
-
Japan Financial Operations Specialist
1 month ago
Chengdu, Sichuan, China Maersk Full timeWe are seeking a skilled Japan Financial Operations Specialist to join our team at Maersk. The ideal candidate will have responsibility for ensuring the accuracy and compliance of financial operations within Japan.As a key member of our finance team, you will be responsible for performing monthly and annual closing procedures, risk and control environment...
-
Chengdu, Sichuan, China Study Group Full timeJob Overview Study Group, a leading international education provider, seeks an experienced Strategic Business Development Manager for International Education to join our team in Chengdu. This is a full-time, fixed-term position that offers a competitive salary.About the Role As a Strategic Business Development Manager for International Education, you will be...
-
Ecommerce Business Development Manager
2 months ago
Chengdu, Sichuan, China Amazon (Shanghai) International Trading Company Limited Full timeJob Title: Sr Service+ Consulting Manager, AmazonAbout the Role:Amazon (Shanghai) International Trading Company Limited is seeking an experienced Sr Service+ Consulting Manager to join our team in China. As a key member of our ESM Service+ team, you will play a critical role in driving the adoption of our Paid Account Service product among Chinese sellers,...
-
Chengdu, Sichuan, China Molex Full timeCompany OverviewMolex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to healthcare and consumer to data communications.SalaryThe estimated salary for this role is $120,000 - $180,000 per year, depending on experience and qualifications.Job DescriptionAs a Technical...
-
Artist Development Specialist
2 months ago
Chengdu, Sichuan, China Believe Full timeArtist Development SpecialistBelieve is seeking a highly skilled Artist Development Specialist to join our team. As an Artist Development Specialist, you will be responsible for driving streams of an artist across their full catalogue, audio or video. This includes accelerating artists' audience development to create a flywheel effect.You will achieve this...
-
Global Logistics Operations Specialist
1 month ago
Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full timeBeijing Century Joyo Information Technology Co., Ltd. Chengdu Branch is seeking a highly motivated Import & Export Ops Specialist to join our team.About UsWe are part of one of the world's most advanced fulfillment and logistic networks, serving customers with best-in-class logistics services. Our team in China is dedicated to international expansion goals...
-
Medical Sales Specialist
4 weeks ago
Chengdu, Sichuan, China Philips Full timeJob Overview">This is a high-profile opportunity for an experienced medical sales specialist to represent our Imaging & IGT service products upgrade business within the Great China market.We are seeking a skilled professional with 3+ years' experience in service sales or equipment sales or product sales in the healthcare industry. You should have a strong...
-
Financial Operations Specialist
1 month ago
Chengdu, Sichuan, China Maersk Full timeJob DescriptionWe are seeking a highly skilled Financial Operations Specialist to join our team at Maersk. This is a fantastic opportunity for an individual with a strong background in accounting and finance to take on a key role in supporting our financial operations.About the RoleThe Financial Operations Specialist will be responsible for overseeing...
-
Key Account Sales Professional
1 month ago
Chengdu, Sichuan, China Avantor Full timeCompany OverviewA leading global provider of mission-critical products and services to customers in the life sciences and high-performance materials industries.Job Title: Key Account Sales ProfessionalAbout the JobWe are seeking a highly motivated and results-driven sales professional to join our team as a Key Account Sales Professional. This is an exciting...
-
Chengdu, Sichuan, China CN20 Alcon (China) Ophthalmic Product Co. Ltd Company Full timeAt CN20 Alcon (China) Ophthalmic Product Co. Ltd Company, we are seeking a skilled Clinical Education Specialist to support our Life Sciences department.Job SummaryThe successful candidate will provide field support to customers and other field personnel, conducting on-site education and consulting to establish and maintain customer relations with healthcare...
-
Training Specialist
1 month ago
Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 Full timeBeijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 is seeking a highly skilled Training Specialist to drive high-quality training for the Seller Support team.About the RoleThis is a full-time position that requires excellent communication skills, planning, and organizational abilities. The ideal candidate will have native-level...
-
Elementary Education Specialist
1 month ago
Chengdu, Sichuan, China eChinaCareers Full timeTeaching Position OverviewWe are seeking an Elementary Education Specialist to join our team at an international school in Chengdu. As a full-time position, this role will commence from the upcoming academic year in August.About Our SchoolOur institution is one of the pioneering international bilingual education providers in China, committed to delivering a...
-
China Business Innovation Specialist
1 month ago
Chengdu, Sichuan, China SAP Full timeAbout SAPSAP is a global leader in enterprise software solutions, empowering more than four hundred thousand customers worldwide to work together more efficiently and use business insight more effectively.Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business...
-
High Speed IC Product Development Engineer
1 month ago
Chengdu, Sichuan, China Monolithic Power Systems Full timeOverviewWe are seeking a highly skilled High Speed IC Product Development Engineer to join our team at Monolithic Power Systems. In this role, you will be responsible for the development of high-speed mixed-signal ICs from initial objectives to mass production.Job SummaryThe successful candidate will have a Master's degree in Electronics/Electrical...
-
Amazon E-Commerce Support Specialist
1 month ago
Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full timeAbout the RoleWe are seeking a highly skilled and motivated Amazon E-Commerce Support Specialist to join our team in Beijing/Chengdu. As a key member of our Seller Support team, you will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform.Job DescriptionThe successful candidate will have an...
