Customer Service Representative Specialist

1 month ago


Chengdu, Sichuan, China Agilent Full time

Job Description


The Customer Service Representative will be responsible for providing pre-sales and post-sales consulting to Agilent customers. This includes order fulfillment processes, customer service requests, repair/calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration, and lease administration.


This role requires broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.


Responsibilities include resolving customer service issues for complex, multi-country or multi-regional accounts, acting as a liaison between customers and internal organizations such as Sales, Manufacturing, Logistics, and Service Delivery, and influencing changes to production and/or shipping schedules and price changes.


May identify and follow up on business opportunities and project manage country, regional, or multi-country projects.


Prior experience in a similar role is preferred, with a Bachelor's or Master's Degree or equivalent required. Post-graduate certification and/or license may also be required.


Estimated salary range: $60,000 - $80,000 per year, depending on location and experience.


About the Job


This is a full-time position requiring daytime work hours with no end date. The ideal candidate will have excellent communication skills and be able to work effectively in a team environment.



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