Customer Service Ambassador

1 day ago


Chengdu, Sichuan, China eChinaCareers Full time

Overview


eChinaCareers is a renowned hospitality brand seeking an experienced Customer Service Ambassador to join our team at our 5-star hotel in Chengdu's vibrant city center.



About the Job


We are looking for a highly skilled Customer Service Ambassador to provide exceptional service to our discerning guests. As a primary point of contact, you will be responsible for ensuring a seamless and memorable experience for our valued customers.



Key Responsibilities



  • Welcome guests with a warm smile and personalized attention
  • Anticipate and exceed guest expectations through proactive communication and assistance
  • Maintain accurate records of guest interactions and preferences
  • Collaborate with colleagues to ensure consistent and high-quality service standards
  • Address guest complaints and concerns in a professional and courteous manner


Requirements



  • Bachelor's degree or equivalent in Hospitality, Tourism, or a related field
  • Excellent written and verbal communication skills in English; proficiency in Mandarin is an asset
  • Previous experience in customer-facing roles, preferably in a luxury hotel environment
  • Proficiency in Microsoft Office applications, including Excel, Word, and Outlook


Benefits



  • A competitive salary range of RMB 12,000 - 15,000 per month, commensurate with experience and qualifications
  • Accommodation provided within walking distance to the hotel
  • Daily meals on working days
  • Comprehensive medical insurance coverage
  • Work and residence permit sponsored by eChinaCareers


Why Join Our Team?


eChinaCareers offers a dynamic work environment that fosters growth, innovation, and teamwork. We are committed to providing our employees with opportunities for professional development and recognition. If you are a driven and customer-focused individual who thrives in a fast-paced hospitality setting, we encourage you to apply for this exciting opportunity.



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