"Digital Service Operations Manager"

2 days ago


Chengdu, Sichuan, China Ecolab Full time

Job Summary:

We are seeking a proactive and detail-oriented Digital Service Development Manager to join our team at Ecolab. This role will be responsible for delivering high-quality service solutions to our customers through remote data analysis and collaboration with sales teams.

Key Responsibilities:

  1. Respond promptly to customer service requests, diagnose issues, and resolve or escalate them as necessary.
  2. Offer proactive service to customers through remote data insights, enhancing their satisfaction.
  3. Provide regular remote live training to group customers, regions, or stores.
  4. Collaborate with key sales accounts to conduct business reviews, driving customer retention and business growth through data-driven insights.

Requirements:

  1. A degree above the diploma level.
  2. Excellent communication skills, a high sense of responsibility, and data analysis capabilities.
  3. Good customer service awareness.
  4. Priority consideration for applicants with relevant experience in the food industry or equipment maintenance.


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