Digital Service Manager

5 days ago


Chengdu, Sichuan, China Ecolab Full time

Job Summary:

We are seeking a highly skilled Digital Service Manager to join our team at Ecolab. As a Digital Service Manager, you will be responsible for providing exceptional customer service and support to our clients through remote means.

Key Responsibilities:

  • Respond promptly to customer service requests and diagnose issues remotely to resolve or escalate as needed.
  • Provide proactive service to customers through data-driven insights, enhancing customer satisfaction.
  • Deliver regular remote live training sessions to group clients or regional and store teams.
  • Collaborate with sales teams to conduct business reviews with clients, leveraging data analysis to drive business growth and retention.

Requirements:

  • Bachelor's degree or higher.
  • Excellent communication skills, high sense of responsibility, and data analysis capabilities.
  • Strong customer service orientation.
  • Priority consideration given to candidates with experience in the food service industry or device maintenance.

Ecolab's Commitment to Diversity and Inclusion:

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer, and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.



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