Customer Service Representative

7 days ago


Chengdu, Sichuan, China AirAsia Full time

Job Overview

Role Summary

This role is accountable to the Guest Service Duty Executive. The Customer Service Representative is responsible for upholding the utmost standards of safety, security, and service excellence in ground operations.

Key Responsibilities

To facilitate seamless daily operations at the Guest Services areas including Check-in counters, Gate Management, and Arrival Hall, while preparing daily operational reports. To ensure staff are adequately prepared prior to the commencement of operations by providing necessary updates, conducting briefings and debriefings, assigning personnel to their designated areas, and ensuring all tools are organized and ready for use. To guarantee that the check-in counter is operational at least 4 hours prior to flight departure. To verify that all systems including conveyers, BHS, Tubs, and FIDS are functioning correctly before the counter opens. To oversee staff conduct, ensuring discipline and reporting any issues to superiors for further action. To respond promptly to any delays and notify the Supervisor on duty to implement necessary measures. To ensure adherence to all Standard Operating Procedures (SOP) as outlined in the Ground Operations Manual (GOM). To comply with Airline Standards, safety protocols, and applicable laws and procedures across all operational locations.

Desired Attributes

Exhibits personal qualities such as friendliness, maturity, humility, honesty, and attention to detail; a self-starter capable of thriving under pressure in a dynamic environment. Proficient in both oral and written English and Bahasa Malaysia, or the local language where staff is based. Maintains high levels of confidentiality, tact, and discretion when interacting with individuals. Possesses strong interpersonal and communication skills. Available to work in shifts. Embracing Diversity - At AirAsia, we value the uniqueness of each individual and are committed to fostering a diverse workplace. We take pride in being an equal opportunity employer.


  • Chengdu, Sichuan, China Organon Full time

    About OrganonOrganon is a global healthcare company dedicated to delivering innovative health solutions that improve people's lives. Our mission is to make a meaningful difference in the lives of women, their families, and communities.Our VisionWe envision a world where every woman has access to quality healthcare and can live her best life. Our portfolio of...


  • Chengdu, Sichuan, China HSBC Full time

    **About HSBC**HSBC is a leading global banking and financial services organization with a presence in over 80 countries. Our Wealth and Personal Banking (WPB) business is a key part of our global strategy, providing a wide range of financial products and services to individuals and businesses.**Job Summary**We are seeking an experienced professional to join...


  • Chengdu, Sichuan, China Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Chengdu, Sichuan, China Ecolab Full time

    Job Summary:We are seeking a highly skilled Digital Service Manager to join our team at Ecolab. As a Digital Service Manager, you will be responsible for providing exceptional customer service and support to our clients through remote means.Key Responsibilities:Respond promptly to customer service requests and diagnose issues remotely to resolve or escalate...


  • Chengdu, Sichuan, China ASML Full time

    Introduction to the Position The role involves delivering onsite technical support through the installation, enhancement, repair, and upkeep of sophisticated capital equipment and systems. The engineer will troubleshoot issues, either resolving them directly or escalating complex problems to specialized technical support teams. Acting as a customer...


  • Chengdu, Sichuan, China ASML Full time

    Introduction to the Role The position involves delivering onsite technical support through the installation, enhancement, repair, and upkeep of sophisticated capital machinery and systems. The engineer will troubleshoot issues, either resolving them directly or escalating complex problems to specialized technical support teams. This role serves as a...


  • Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time

    About the RoleBeijing Century Joyo Information Technology Co., Ltd. Chengdu Branch is seeking a highly skilled and experienced Customer Experience Advocate to join our team. As a key member of our Seller Support organization, you will play a critical role in delivering exceptional customer experiences for our sellers.Key ResponsibilitiesRespond to customer...


  • Chengdu, Sichuan, China Avantor Full time

    The Opportunity:As a seasoned sales professional, you will work independently under close supervision to drive revenue growth and expand our customer base within a designated sales territory. Your primary responsibility will be to identify new business opportunities and develop strategic account plans to achieve sales targets.Key Responsibilities:Manage a...


  • Chengdu, Sichuan, China LEO Pharma Full time

    Role OverviewAt LEO Pharma, we are committed to advancing dermatology beyond the skin. As a key member of our team, you will play a crucial role in helping us achieve this mission.Key ResponsibilitiesDevelop and execute business strategies to drive growth and revenueBuild and maintain strong relationships with key stakeholders, including customers, partners,...


  • Chengdu, Sichuan, China ThermoFisher Scientific Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsCleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, OfficeJob DescriptionEngineer II, Field ServiceThermo Fisher Scientific Inc. is looking for a skilled and experienced Engineer II to become part of our highly regarded team in Chengdu. As an...


  • Chengdu, Sichuan, China AirAsia Full time

    Job Overview Key Responsibilities This role is accountable to the Guest Service Duty Executive. The Customer Service Representative is tasked with upholding the utmost standards of safety, security, and service excellence in ground operations. Main Duties To facilitate seamless daily operations at the Guest Services Check-in counter, Gate...


  • Chengdu, Sichuan, China ASML Full time

    Overview of the Position The role involves delivering on-site technical support through the installation, enhancement, repair, and upkeep of sophisticated capital equipment and systems. This position requires troubleshooting capabilities to either directly resolve issues or escalate advanced problems to specialized technical support teams. The...


  • Chengdu, Sichuan, China Wyndham Destinations Full time

    We Create Unforgettable Experiences At Wyndham Destinations, our goal is straightforward: to craft memorable vacations for our guests. With a focus on vacation ownership, travel memberships, and exchange programs, we are at the forefront of leisure travel, continuously innovating to enhance the vacation experience for millions of travelers around the...


  • Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 Full time

    About the RoleBeijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 is seeking a highly skilled Executive Selling Partner Relations Manager to join our team. As a key member of our Selling Partner Support Operations team, you will be responsible for handling escalated matters that originate with our 3rd Party business partners.Key...


  • Chengdu, Sichuan, China Wyndham Destinations Full time

    We Create Unforgettable Experiences At Wyndham Destinations, our goal is clear: to create unforgettable experiences for travelers. Focusing on vacation ownership, travel memberships, and exchange programs, we are redefining leisure travel by opening new avenues for vacationers. Our commitment to innovation and growth ensures that our work remains...


  • Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 Full time

    About the RoleBeijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 is seeking a highly skilled Executive Selling Partner Relations Manager to join our team. As a key member of our Selling Partner Support Operations team, you will be responsible for handling escalated matters that originate with our 3rd Party business partners.Key...


  • Chengdu, Sichuan, China Avantor Full time

    The Opportunity:As a seasoned sales professional, you will work independently under close supervision to drive revenue growth and expand our customer base within a designated sales territory. Your primary responsibility will be to identify new business opportunities, build and maintain strong relationships with existing clients, and develop strategic account...


  • Chengdu, Sichuan, China PepsiCo Full time

    Overview Manage comprehensive recruitment processes for positions at L7 and below, including contractors and interns, while consistently meeting service level expectations for the Greater China Business Unit. Key Responsibilities Requisition Initiation: Familiarize with requisition templates and draft initial requisitions. Review and finalize...


  • Chengdu, Sichuan, China goFLUENT Full time

    Job Summary:The Account Executive will be responsible for nurturing and growing our customers' portfolio in the West China region. We are seeking a candidate who can work autonomously, be diligent, and possess integrity and a professional demeanor. We will provide all necessary training to enable the successful execution of this role.Key...


  • Chengdu, Sichuan, China PepsiCo Full time

    Overview Manage comprehensive recruitment processes for positions at L7 and below, including contractors and interns, while consistently adhering to established service levels for the Greater China Business Unit. Key Responsibilities Requisition Initiation: Comprehend the requisition template and draft initial requisitions. Review and finalize...