Customer Service Representative
7 days ago
Job Overview
Role Summary
This role is accountable to the Guest Service Duty Executive. The Customer Service Representative is responsible for upholding the utmost standards of safety, security, and service excellence in ground operations.
Key Responsibilities
To facilitate seamless daily operations at the Guest Services areas including Check-in counters, Gate Management, and Arrival Hall, while preparing daily operational reports. To ensure staff are adequately prepared prior to the commencement of operations by providing necessary updates, conducting briefings and debriefings, assigning personnel to their designated areas, and ensuring all tools are organized and ready for use. To guarantee that the check-in counter is operational at least 4 hours prior to flight departure. To verify that all systems including conveyers, BHS, Tubs, and FIDS are functioning correctly before the counter opens. To oversee staff conduct, ensuring discipline and reporting any issues to superiors for further action. To respond promptly to any delays and notify the Supervisor on duty to implement necessary measures. To ensure adherence to all Standard Operating Procedures (SOP) as outlined in the Ground Operations Manual (GOM). To comply with Airline Standards, safety protocols, and applicable laws and procedures across all operational locations.Desired Attributes
Exhibits personal qualities such as friendliness, maturity, humility, honesty, and attention to detail; a self-starter capable of thriving under pressure in a dynamic environment. Proficient in both oral and written English and Bahasa Malaysia, or the local language where staff is based. Maintains high levels of confidentiality, tact, and discretion when interacting with individuals. Possesses strong interpersonal and communication skills. Available to work in shifts. Embracing Diversity - At AirAsia, we value the uniqueness of each individual and are committed to fostering a diverse workplace. We take pride in being an equal opportunity employer.-
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