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Resort Marketing Specialist

2 months ago


Chengdu, Sichuan, China Wyndham Destinations Full time

We Create Unforgettable Experiences

At Wyndham Destinations, our goal is straightforward: to craft memorable vacations for our guests. With a focus on vacation ownership, travel memberships, and exchange programs, we are at the forefront of leisure travel, continuously innovating to enhance the vacation experience for millions of travelers around the globe.

PRIMARY OBJECTIVES:

The In-House Marketing Specialist is stationed at the Resort and is tasked with promoting local attractions and excursions, inviting eligible customers to participate in a Wyndham presentation in exchange for a reward.

The In-House Marketing Specialist earns a fixed rate for each qualified guest who attends a tour, along with bonuses based on performance.

KEY RESPONSIBILITIES: (Including but not limited to:)


•Promote and sell local attractions and excursions

Invite pre-qualified customers to join a Wyndham presentation Address customer inquiries both in person and over the phone Maintain up-to-date knowledge of products and brand Manage telephone inquiries professionally Input client information into the computer system Clarify terms and conditions of bookings Process payments and issue tickets Perform daily miscellaneous tasks as needed Schedule qualified tours according to established guidelines Exhibit professionalism while achieving booth targets Adhere to Best Practice Guidelines and all company policies Deliver the required number of qualified tours to the sales team Provide outstanding customer service to all guests Identify emerging opportunities and develop strategies to leverage them Propose innovative ideas to management that enhance efficiency Handle rejections from prospects with professionalism Transform negative responses into potential opportunities Operate within a structured environment while being creative Represent the company with integrity and professionalism Demonstrate loyalty, self-discipline, and high ethical standards Set personal goals to maximize productivity while minimizing costs Engage positively with diverse individuals, showcasing excellent communication skills. Adhere to the work schedule and punctuality Attend all required training and team meetings Support the company's sales and marketing initiatives Maintain a positive and respectful attitude towards the company and colleagues Obtain all necessary licenses and registrations in a timely manner Stay informed about relevant governmental requirements and work permits. Ensure compliance with health and safety policies and procedures. Exhibit a commitment to service for all internal and external stakeholders. Foster innovation by enhancing processes and products. Uphold integrity by taking responsibility and fulfilling commitments. Demonstrate leadership by communicating effectively and supporting team members.

Where Your Journey Begins

At Wyndham Destinations, hospitality is at the core of our operations. We cultivate an inclusive environment where excellence is delivered, and we take time to celebrate our successes and support one another. We are always looking to the future, striving to enhance our business, our communities, and the overall customer experience. Join our global team and embark on a career where your journey begins with us.