Retail Market Expansion Specialist
2 weeks ago
About the Role
We seek a skilled Retail Market Expansion Specialist to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces. Key responsibilities include delivering first-class customer service, building relationships with internal and external stakeholders, and providing primary post-sales general and/or technical support to third-party sellers. The ideal candidate will have experience managing relationships with key accounts, developing strategies to maximize these relationships, and monitoring and maintaining performance. Additionally, the successful candidate will be proactive in monitoring accounts to identify and address any issues that may impact revenue generation.
Responsibilities
- Conduct deep dive analysis on issues affecting Seller business performance and provide input into product development and process improvement.
- Analyze territory trends, diagnose root cause of performance, and create actionable plans for operational improvements.
- Define the territory, opportunities, and goals within the portfolio of accounts.
- Identify key business opportunities for the territory and manage toward a growth plan.
- Implement account management best practices and SOPs into the business development framework.
Requirements
- 4+ years of digital advertising and client-facing roles experience.
- MBA preferred.
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