Customer Development Representative

5 days ago


Chengdu, Sichuan, China HSBC Full time

**About HSBC**

HSBC is a leading global banking and financial services organization with a presence in over 80 countries. Our Wealth and Personal Banking (WPB) business is a key part of our global strategy, providing a wide range of financial products and services to individuals and businesses.

**Job Summary**

We are seeking an experienced professional to join our team as a Customer Development Representative. In this role, you will be responsible for developing and maintaining relationships with high-end clients, providing them with tailored financial solutions and exceptional customer service.

**Key Responsibilities**

  • Proactively manage a complex portfolio of clients, becoming a trusted advisor to lead strategic dialogues with clients at a portfolio level through the understanding of specific business requirements and delivering creative and flexible customer solutions
  • Hand over customer relationships properly to relationship managers after closing sales
  • Provide excellent services to customers and ensure all enquiries and complaints are accurately and effectively resolved to customers' satisfaction
  • Participate actively in team building activities to share information/ideas while contributing suggestions for work improvement
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
  • Develop and maintain relationships with high-end clients, providing them with tailored financial solutions and exceptional customer service
  • Responsible for developing and maintaining sales channels, responsible for maintaining and transferring customer relationships
  • Provide high-quality services to customers, ensure customer inquiries are accurately and effectively resolved to customer satisfaction
  • Proactively contact potential customers, continuously track potential customer lists until successful account opening, complete bank-set work targets
  • Ensure high standards of professional knowledge, communicate effectively with potential customers

**Requirements**

  • University degree or above (recognized by the state)
  • Strong interpersonal skills and effective presentation skills
  • Well-developed service and sales attitude with ability to work under pressure
  • Presentable, Outgoing and Persuasive
  • Good oral and written English is preferable
  • 本科或以上学历 (国家认可
  • 优秀的人际交往和有效的沟通技巧;
  • 能够在高压下工作,良好的服务和销售态度;
  • 得体, 外向和具有说服力;
  • 有良好的英语口语和书写能力


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