Capital Equipment Service Technician
7 days ago
Introduction to the Position
The role involves delivering onsite technical support through the installation, enhancement, repair, and upkeep of sophisticated capital equipment and systems. The engineer will troubleshoot issues, either resolving them directly or escalating complex problems to specialized technical support teams. Acting as a customer service representative, the engineer will guide clients in the effective operation and maintenance of their systems.
Key Responsibilities
1. Execute the installation and upgrading of equipment at client sites, which includes handling new feature components, inspecting for damage, assembling, aligning, and testing.
2. Assess the applicability, precision, and compliance with design specifications.
3. Suggest design modifications or material substitutions when necessary.
4. Diagnose and evaluate issues, implementing suitable repairs while collaborating with colleagues and customer support to isolate and resolve problems.
5. Manage installation and relocation escalations following internal training, achieving a service rate of up to 85% for dry machines and 75% for handle and CT modules of wet machines.
6. Perform administrative and coordination tasks, including service orders, logbooks, pass-downs, work orders, field service reports, system problem reports, and monthly summaries.
7. Independently prepare detailed technical reports.
Qualifications and Experience
1. A bachelor's degree in an engineering discipline or equivalent experience, with a strong mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related fields.
2. 1 to 3 years of experience in field support or equipment-related roles within cleanroom or semiconductor industries is advantageous.
Required Skills
1. Preferred experience with laser and vacuum technologies.
2. Proficiency in software applications such as Excel, Word, PowerPoint, LabView, Internet Protocol, and Computer Networking is essential.
3. Strong oral and written communication skills in English are highly recommended.
Commitment to Diversity and Inclusion
ASML is an Equal Opportunity Employer that values and respects the significance of a diverse and inclusive workforce. The company is committed to recruiting, hiring, training, and promoting individuals in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion are key drivers of our company's success.
Additional Information
1. Willingness to travel as required.
2. Ability to work flexible hours, including overtime and shifts.
3. Expectation to spend over 50% of the time within cleanroom environments.
EOE AA M/F/Veteran/Disability
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