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Technical Field Support Specialist
2 months ago
Overview of the Position
The role involves delivering on-site technical support through the installation, enhancement, repair, and upkeep of sophisticated capital equipment and systems. This position requires troubleshooting capabilities to either directly resolve issues or escalate advanced problems to specialized technical support teams. The individual will serve as a customer service representative, guiding clients in the operation and maintenance of their systems.
Key Responsibilities
1. Execute the installation and upgrading of equipment at client sites, which includes handling new feature components, inspecting for any damages, assembling, aligning, and testing the equipment.
2. Assess the applicability, precision, and compliance with design specifications.
3. Suggest design modifications or alternative materials when necessary.
4. Diagnose and evaluate issues, making necessary repairs while collaborating with colleagues, customers, and field support to isolate and resolve problems.
5. Manage installation and relocation escalations post-internal training, achieving a service resolution rate of up to 85% for dry machines and 75% for handle and CT modules of wet machines.
6. Conduct administrative and coordination tasks, including service orders, logbooks, work orders, field service reports, system problem reports, and monthly summaries.
7. Independently prepare detailed technical reports.
Qualifications and Experience
1. A Bachelor’s degree in an engineering discipline or equivalent experience, with a strong mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related technologies.
2. 1 to 3 years of experience in field support or equipment-related roles within clean room environments in the semiconductor industry is advantageous.
Required Skills
1. Preferred experience with laser and vacuum technologies.
2. Proficiency in software applications such as Excel, Word, PowerPoint, LabView, Internet Protocol, and Computer Networking is essential.
3. Strong oral and written communication skills in English are highly recommended.
Commitment to Diversity and Inclusion
ASML is committed to fostering a diverse and inclusive workforce. Our hiring, training, and promotion practices are designed to ensure that all individuals are treated fairly, without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We believe that diversity and inclusion are fundamental to our success.
Additional Information
1. Willingness to travel as required.
2. Flexibility to work overtime and shifts.
3. Expectation to spend over 50% of work time in clean room environments.
EOE AA M/F/Veteran/Disability
