Technical Product Support Specialist

3 weeks ago


Chengdu, Sichuan, China Applied Materials Full time
Job Title: Technical Product Support

At Applied Materials, we are seeking a highly skilled Technical Product Support Engineer to join our team. As a Technical Product Support Engineer, you will be responsible for providing technical assistance to our Customer Engineers in diagnosing, troubleshooting, and debugging complex technical issues remotely and onsite when needed.

Key Responsibilities:
  • Provide technical assistance to Customer Engineers in diagnosing, troubleshooting, and debugging complex technical issues remotely and onsite when needed.
  • Evaluate data, identify top technical issues, and develop appropriate plans to fix highly complex customer problems.
  • Review and update documentation, knowledge databases, and Best Known Methods (BKMs) to ensure accuracy and consistency.
  • Review and provide input on technical training to ensure that our Customer Engineers have the necessary skills and knowledge to support our products.
  • Travel to customer sites as needed to provide onsite technical support and training.
Requirements:
  • Bachelor's Degree with at least 5 years of hands-on experience on PDC OPWI/Enlight products, or Master's Level Degree with at least 3 years of experience.
  • Proficient in English language both written and verbal.
  • Ability to handle multiple escalations simultaneously and prioritize onsite requests.
  • Ability to develop and communicate effective plans of action to resolve complex technical issues.
Preferred Qualifications:
  • CE 4, CE 5 with 5+ years of experience on OPWI/Enlight systems.
  • Proficient in Excel, PPT, and internal systems (SAP, VSPI, ARK, SharePoint) to communicate issues/data and mine and analyze data.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced Technical Product Support Engineer looking for a new challenge, please submit your application.



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