Amazon Seller Support Specialist
3 weeks ago
We are seeking a highly skilled and customer-focused Seller Support Associate to join our team at Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch. As a key member of our Seller Support team, you will be responsible for providing exceptional support to our 3rd party sellers on the Amazon platform.
Key Responsibilities- Provide prompt and efficient service to Amazon Sellers and Merchants, including the appropriate escalation of Sellers' issues.
- Maintain a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrate excellent time management skills and the ability to work independently while using departmental resources, policies, and procedures.
- Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
- Maintain acceptable performance metrics, such as quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels, including improvement suggestions.
- Liaise with other departments, such as Customer Service, Merchant Investigations, or Payments teams, as required to resolve Sellers' issues and questions.
The Seller Support Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements.
The Seller Support Associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform.
The successful candidate will have an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
Requirements- Education: 3rd level qualification preferred
- Language: Chinese/English
- 6+ months experience within a customer service/contact centre environment would be an advantage
- Demonstrated desire to expand skills into new areas
- Technical (Computers & Internet) savvy is required, with desired skillsets including MS Office Application Excel and Internet Explorer/Mozilla Firefox
- Business acumen in areas of e-commerce and retail is advantageous
- Process improvement awareness and experience
- Enthusiasm and strong self-motivation
- Strong prioritization and time management skills, with a high degree of flexibility
- Ability to embrace constant change with flexibility and good grace
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
- Demonstrates effective communication, composure, and professional attitude
- Exemplary performance record, particularly with regard to quality & productivity
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