Support Operations Manager I

5 days ago

Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 Full time
Job Title: Support Operations Manager I

Fulfillment By Amazon (FBA) is a strategic long-term opportunity for Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch - B40 to improve the lives of Sellers and buyers while leveraging our billion-dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital.

The FBA Support Operations team reviews Sellers' financial and inventory related questions, and ensures they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller reimbursement requests.

Key Responsibilities:
  • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
  • Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence and career development.
  • Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
  • Partner and communicate with stakeholders to ensure a consistent employee experience is achieved.
  • Lead team meetings focused on team performance, policy and site updates, and team-building activities.
  • Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to team on performance and ongoing coaching methods in weekly performance review meetings.
  • Initiate and drive process improvements.
Requirements:
  • Any graduate and above (or) an equivalent degree with people managerial experience.
  • Demonstrated team-building skills within own team or across other teams.
  • Demonstrated ability to develop, direct, and manage a group of individuals including managing career growth.
  • Demonstrated skill in developing and implementing new strategies and procedures.
  • Demonstrated ability to devise and communicate administrative and procedural decisions.
  • Versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback.
  • Proven ability to report and analyze data.
  • Demonstrated ability to initiate and drive process improvements.

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