Logistics Operations Manager
3 weeks ago
Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch is seeking a highly motivated leader with strong Logistics, Operations and Service background to join our team as the leader for seller service experiences.
Key Responsibilities:- Lead as a role model to develop and manage projects with strong deliverables for seller shipment issues escalated from internal and external teams.
- Dive deep into seller escalations and identify service and process opportunities to drive process improvement.
- Collaborate with partner teams to focus on escalation dive deep, resolution and improvement of the whole escalation journey and drive issue resolution.
- Initiate process change, draft and reflect the change process in SOP management with Sales, origin and destination partners.
- Manage operational issues by developing, tracking and analyzing key escalation performance.
- Engage with key stakeholders to escalate and call out pain points to drive initiatives to reduce shipment defects and non-compliance, and driving continuous improvements.
- Serve as primary interface with cross function teams in sales, product, program and tech for new project, product and system launches.
- Provide feedback to the team to improve performance and seller experience.
- Provide regular performance metrics report focusing on seller contact and escalation experiences.
- Fluent in Mandarin and English for verbal communication and writing skills.
- Rich experience in managing operations, customer service teams with extensive knowledge in Logistics.
- Understand legal and commercial framework and E2E operation across all the logistics products and processes including Ocean, Customs Documentation, import/export, international trade, and trade Compliance.
4. 5+ years experiences in freight forwarding focusing on Customer Service, Operations, or Key Account management.
Must be self-motivated/self-directed, and able to manage multiple work streams simultaneously and flawlessly.
Good influential skills to effectively communicate, negotiate, and manage business partners.
Convey a sense of urgency, drive issues to closure, persist despite of obstacles and opposition, be passionate about customer obsession and cost, and be effective when working under pressure.
Excellent communication, proactive and exhibit excellent problem-solving capabilities.
Excellent project management skills with a proven ability to design effective solutions and drive projects to successful implementation.
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Logistics Operations Manager
1 month ago
Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full timeAbout the RoleWe are seeking a highly motivated leader with strong Logistics, Operations, and Service background to join our team as the leader for seller service experiences at Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch.Key ResponsibilitiesLead as a role model to develop and manage projects with strong deliverables for seller...
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Logistics Operations Manager
2 weeks ago
Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full timeJob Title: Logistics Operations ManagerWe are seeking a highly motivated leader with strong Logistics, Operations and Service background to join our team as the leader for seller service experiences.Key Responsibilities:Lead as a role model to develop and manage the projects of strong deliverables for seller shipment issues escalated from front-end team.Dive...
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Logistics Operations Manager
4 weeks ago
Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full timeAbout the RoleWe are seeking a highly motivated leader with strong Logistics, Operations, and Service background to join our team as the leader for seller service experiences.Key ResponsibilitiesLead as a role model to develop and manage projects with strong deliverables for seller shipment issues escalated from internal and external teams.Dive deep into...
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Logistics Operations Manager
2 weeks ago
Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full timeJob DescriptionWe are seeking a highly motivated leader with strong Logistics, Operations, and Service background to join our team as the leader for seller service experiences.Key Responsibilities:Lead as a role model to develop and manage projects with strong deliverables for seller shipment issues escalated from the front-end team.Dive deep into seller...
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Logistics Operations Specialist
1 week ago
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Logistics Operations Specialist
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Global Customs Operations Manager
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Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full timeJob Title: Global Customs Operations ManagerBeijing Century Joyo Information Technology Co., Ltd. Chengdu Branch is seeking a highly skilled Global Customs Operations Manager to lead our team in delivering exceptional customs and logistics services to our customers.Key Responsibilities:Lead a team of logistics professionals to develop and manage customs and...
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